Business Analyst
No salary listed
Mid, Senior
Bachelor's
Jakarta, Indonesia
In PersonOnsite in Central Jakarta.
Business & StrategyBusiness Analysis
About the job
Requirements
- More than 4 years of experience in business analysis, process analysis, or business process improvement, including leading projects from initiation to implementation and delivering measurable business outcomes.
- Bachelor's degree in Business, Finance, Information Technology, Engineering, or a related field.
- Professional proficiency in written and spoken English.
- Hands-on experience with at least one business intelligence tool, such as Power BI, Looker, or Tableau, to analyze, model, and visualize data.
- Experience documenting business requirements, process maps, workflows, and business cases.
- Ability to manage multiple priorities independently in a fast-paced environment.
- Understanding of ETL processes, data warehouse concepts, or data transformation.
- Experience using project management or collaboration tools such as JIRA.
- Strong PowerPoint and presentation development capability.
- Ability to simplify complex operational topics into compelling executive messaging.
- Strong commercial awareness and business acumen.
- Strong analytical, logical, and problem-solving skills with attention to detail.
- Strong stakeholder management and communication skills.
Responsibilities
- Lead process improvement and automation initiatives from discovery through implementation, including business assessment, requirements gathering, user acceptance testing, and rollout.
- Own project scope, timelines, and delivery, ensuring initiatives are completed on time and aligned with business objectives.
- Partner with stakeholders across Operations, Commercial, Technology, and Business Performance & Transformation to facilitate workshops, align priorities, and communicate project progress, risks, and key decisions.
- Analyze current-state processes and design standardized future-state processes, reports, templates, and solution recommendations to improve efficiency and scalability.
- Develop business cases by evaluating expected benefits, implementation effort, and business impact to support project prioritization and investment decisions.
- Roll out proven solutions across multiple operational teams by creating reusable documentation, playbooks, templates, and best practices.
- Monitor project outcomes and identify opportunities for continuous improvement, automation, and operational excellence.
- Translate complex operational and performance data into clear, structured narratives.
- Develop executive-ready presentations for QBRs, client engagements, leadership reviews, and strategic discussions.
- Work with Operations and BPT teams to extract meaningful business insights from performance data.
- Partner with senior stakeholders across Operations, Commercial, BPT, and Executive Leadership.
- Shape strategic messaging and executive communication as a thought partner.
Desired Qualifications
- Experience with process automation, Business Process Management, or continuous improvement initiatives.
- Exposure to the travel, BPO, consulting, or shared services industry.
- Professional certifications such as CBAP, Agile/Scrum, Lean, or Six Sigma.
- Previous people management experience.
- Deep software engineering or programming expertise.
- Exceptional storytelling and narrative structuring ability.
About the company
ATI Business Group provides global business process management, technology and services tailored for the travel and hospitality sector. It pairs cost-effective technology with a scalable pool of professionals on demand to run back-office and travel-related processes—from fare loading and ticketing to finance, automation, and travel tech. Its focus on the travel and hospitality industry and its breadth of disciplines, combined with an emphasis on trust, clear communication, and quality delivery, sets it apart. Its goal is to help clients grow by delivering the right technology and talent to improve outcomes for their customers.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Jakarta, Indonesia
Founded
2001
Get referred to ATI Business Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- ATI posted active openings in 2026, including Support Engineer and Travel Consultant roles.
- The company claims under 10% annualized turnover, preserving client knowledge and delivery quality.
- Its automation and AI hiring signals demand for higher-margin services beyond manual processing.
What critics are saying
- No customer names, contract sizes, or audited financials are public, hiding concentration risk.
- Its site claims 99.5% accuracy; any service failure quickly damages travel-provider renewals.
- A generic BPO in Indonesia faces relentless wage pressure from larger outsourcing rivals.
What makes ATI Business Group unique
- ATI Business Group serves only travel and hospitality, with 20+ years focus.
- It offers 100+ disciplines, spanning ticketing, finance, automation, and GDS workflows.
- Nine delivery centers and 2,000+ trained professionals support 24/7 global operations.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Flexible Work Hours