Staff Customer Success Manager
About the job
- Deep expertise in Customer Success Management and service delivery best practices, with proven ability to manage customer relationships and drive customer satisfaction with complex, highly technical products.
- Strong analytical skills and the ability to interpret client data and propose actionable recommendations.
- Ability to influence internal stakeholders and lead through complex client issues, manage internal and external stakeholders, and synthesize complex concepts and challenges.
- Ability to manage multiple priorities and dynamic customer environments independently.
- Advanced communication and presentation skills, including executive-level interactions, and ability to engage and influence internal teams and external partners.
- Proficiency with customer relationship management (CRM) tools and client success platforms.
- At least 5 years of experience in customer relationship management, client success, or strategic account support.
- At least 3–5 years of experience in a customer-facing role within the technology, robotics, or a related industry.
- Track record of managing complex accounts and leading client-facing initiatives.
- Experience in cross-functional project work and continuous service improvement efforts.
- Ability to travel as needed, up to 50% domestically and internationally.
- Must be eligible to work in the United States; visa sponsorship is not available.
- Serve as the ongoing relationship lead for high-value or complex client accounts, maintaining post-sale engagement to ensure satisfaction and retention.
- Lead regular client meetings, Quarterly Business Reviews, and issue-resolution discussions with minimal oversight.
- Conduct onsite customer visits to build relationships and better understand customers’ robotics applications.
- Build and maintain relationships with customer stakeholders and serve as a trusted advisor in their robotics journey.
- Collaborate with Sales to identify upsell opportunities and support strategic account planning to ensure customer retention and expansion.
- Build cross-functional partnerships supporting product feedback loops, service innovation, and continuous improvement; advocate for customer needs internally and manage internal and external stakeholder relationships to achieve customer goals.
- Analyze client performance data and service trends to identify improvement areas, and advocate for process and product improvements using data to understand customer needs and outcomes.
- Contribute to designing and rolling out the broader Customer Success organization, including processes, tools, and customer playbooks.
- Serve as an escalation point for client issues and partner with internal teams to develop resolution strategies and resolve complex customer challenges.
- Familiarity with analytics and reporting tools.
- Experience coaching or mentoring others.
About the company
Boston Dynamics designs and sells advanced legged robots to improve safety and efficiency in industrial and research settings. Its products, such as Spot and Pick, use onboard AI to perceive the environment, balance and navigate complex terrain, and autonomously avoid obstacles, enabling tasks that are dangerous or physically demanding for people. Spot is a mobile, 65-pound robot that can traverse stairs, uneven surfaces, and rough terrain, while Pick focuses on manipulation for robotics workflows. The company differentiates itself through its focus on mobility, dexterity, and safety, maintaining US-made production, and offering controlled sales plus ongoing maintenance, training, and support to commercial, industrial, and academic clients rather than consumer buyers. The goal is to augment human workers by handling risky or monotonous tasks, increasing safety and productivity across industries.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$1.2B
Headquarters
Waltham, Massachusetts
Founded
1992
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Simplify's Take
What believers are saying
- Hyundai opened RMAC Sept. 21, 2026; Atlas training starts in real plants.
- Hyundai plans 25,000 Atlas units and a U.S. factory for 30,000 yearly.
- ICE ordered up to $2 million of Spot robots on Aug. 31, 2026.
What critics are saying
- Reuters said Sept. 14, 2026, Boston Dynamics still misses IPO readiness and profits.
- Hyundai Glovis disclosed 2025 losses of 528.4 billion won; cumulative losses hit 1.7 trillion.
- If Hyundai cancels Atlas scaling before 2028, Boston Dynamics becomes a subsidized R&D shop.
What makes Boston Dynamics unique
- Atlas's four-finger hand launched Oct. 2, 2026, targets industrial tool use.
- RMAC at Hyundai Georgia links real factory data to Sim-to-Real retraining.
- Spot and Stretch already sell into industrial inspections and warehouse logistics.
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Benefits
- Remote Work Options
- Flexible Work Hours