Munson Healthcare
Non-profit regional healthcare system
Medical Business Associate - Oncology Support Services
About the job
- A high school diploma or GED is required.
- Six months to one year of customer service experience is required, typically gained through previous work with the public with minimal supervision.
- Proficiency in typing, Windows, and working with multiple computer systems is required.
- For the specialist track, a high school diploma or GED is required.
- For the specialist track, at least two years of experience as a Medical Practice Business Associate or in a similar healthcare role is required.
- For the specialist track, proficiency in typing, Windows, and working with multiple computer systems is required.
- Employees must be vaccinated or have laboratory-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
- Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, unless they have an approved medical or religious exemption.
- Serve as the first point of contact for patients and their families.
- Obtain and verify all required patient and insurance information and accurately enter it into the registration system.
- Schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures.
- Greet patients professionally in person and over the telephone and respond effectively to patients and their families.
- An associate degree is preferred for the specialist track.
About the company
Munson Healthcare is a nonprofit regional health system serving northern Michigan with eight community hospitals and a flagship Munson Medical Center. It delivers hospital, primary, specialty, and outpatient care across 29 counties to about 540,000 residents, supported by more than 8,000 staff and 1,000 providers across 76 specialties. The system uses advanced diagnostics and treatments, including 3D tomography, robotic surgery, and stereotactic radiosurgery, and runs a Level II Trauma Center, a Primary Stroke Center, and the region’s only NICU and inpatient behavioral health services. Its goal is to reinvest earnings into community health, improving access, outcomes, and health equity through a broad, integrated network that serves as northern Michigan’s largest healthcare provider.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Traverse City, Michigan
Founded
1915
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Simplify's Take
What believers are saying
- Munson broke ground on a 24-bed NICU on 2026-05-29, expanding women’s services.
- The system is adding 137 childcare openings by late fall 2026, easing hiring pressure.
- July 2026 Medicaid and rehab recognition boosts referral capture and employer brand.
What critics are saying
- Two 2026 class actions allege Cerner EHR data exposure, extending litigation into 2027.
- Traverse City nurses fought staffing protections in March 2026; future contract talks stay adversarial.
- A malpractice appeal was reversed on 2026-06-22, keeping liability costs and reputational damage alive.
What makes Munson Healthcare unique
- Munson is northern Michigan’s largest provider, spanning 29 counties and 540,000 residents.
- MMC recertified as Comprehensive Stroke Center on 2026-08-18, reinforcing regional referral dominance.
- The $40 million Traverse City NICU expansion targets completion in late 2027.
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Benefits
Remote Work Options
Hybrid Work Options