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Xerox

Document technology and services provider

Delivery Account Operations Associate

IT Service Desk & End User SupportUpdated on Nov 11
Full-timeKansas City, MO, USA

About the Job

Requirements

  • A valid driver's license is required, and the candidate must be at least 21 years old to rent a car.
  • Prior experience managing a print or equipment fleet environment is required.
  • Familiarity with printers, multifunction devices, and local area networks is required.
  • Experience with software and server administration and configuration is required.
  • Proficiency in Microsoft Office, basic networking, and device troubleshooting is required.
  • Strong organizational skills, a customer-service mindset, and communication abilities are required.

Responsibilities

  • Provide coverage for employees absent due to vacation, illness, training, or other business needs.
  • Manage the equipment fleet, monitor performance, and coordinate service response.
  • Provide on-site helpdesk support and serve as the point of contact for escalations.
  • Administer workflow scanning configurations, firmware updates, and device deployment.
  • Monitor consumables and parts inventory, and order fulfillment.
  • Coordinate device installations, moves, and decommissions.
  • Maintain service reporting tools and generate regular client-facing reports.
  • Integrate and operate within client ticketing and helpdesk systems.
  • Collaborate with service teams and escalate major incidents as needed.

Desired Qualifications

  • A+ certification or relevant technical training is preferred.

About the Company

Xerox

Document technology and services provider

Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.

Company size
10,001+
Company stage
IPO
Headquarters
Norwalk, CT
Founded
1906

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