Bell Attendant

What we offer:

• Free daily meal and salad bar
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Hourly Rate

$20.54

Summary

The Bell Attendant is the first impression at the La Jolla Beach & Tennis Club with our Club members, apartment guests, and other visitors. This individual must possess strong customer service skills and consistently provide professional, attentive and genuinely friendly service. The Bell Attendant helps ensure overall member and guest satisfaction by solving problems quickly and efficiently. This person must also have the ability to provide concise and accurate directions and protect the properties from entry by unauthorized persons. Promotes and follows LJBTC, Inc.’s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides quality service that meets or exceeds expectations by anticipating member and guest needs, always maintaining a polite, friendly, professional demeanor.
• Assists guests and members with directions and instructions, as needed, to area and regional visitor attractions.
• Communicates with other department staff and officers via the radio.
• Uses Voice Mail, Pagers and 2-way Radio communication at appropriate times.
• Uses ten codes to communicate via radio to other security officers and staff.
• Attends regularly scheduled department meetings.
• Records data such as unusual occurrences.
• Refers complaints of service failures to designated departments for investigation and follow up.
• Responsible for accurate shift closing reports and procedures.
• Follows up on all outstanding guest assistance requests.
• Maintains knowledge of current room types, rate structures and features.
• Is familiar with all facilities and their hours of operation.
• Is familiar with local events.
• Coordinates packages with vendors and guests.
• Maintains a close and professional relationship with all departments.
• Completes any reasonable request from a manager that the employee is capable of performing.
• Prepares daily, weekly, monthly and other reports.
• Treats all guests and employees with respect, dignity and courtesy.
• Must drive a company vehicle, a valid California Driver's License is required.
• Other duties as may be assigned.

OUTCOME

The Bell person position is the guests’ initial point of contact and will strongly influence guest impression of the total organization.  Prompt and continuous efficient service will contribute to guest comfort and satisfaction.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in English to customers, clients, members, guests, and other employees of  the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.

The employee must frequently lift and/or move up to 50lbs and may occasionally lift up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate to loud.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.       

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal “Right to Know” requirements, the company freely discloses this information so that all employees are informed about

potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION

Employees in this position interact daily with guests and other front desk personnel.  This position also interacts frequently with engineering, housekeeping and security.  Employees must have the ability to communicate effectively and work with these departments as well as other designated internal and external customers.

SCHEDULING

This company operates seven days a week, 24 hours a day.  Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone.  At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.