Senior Project Manager - Supply Chain

About Williams-Sonoma, Inc.

https://www.williams-sonoma.com/

Founded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond. Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and collaborative culture across our organization.

With more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide.

Engineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.

Located in Pune, the Williams-Sonoma India Technology Center serves as a strategic engineering hub, driving innovation across e-commerce, supply chain, data platforms, AI/ML, cloud infrastructure, and customer experience technologies. Teams in Pune work closely with global business and technology partners to solve complex challenges, accelerate digital transformation, and deliver high-impact solutions at enterprise scale.

Role Overview

We are seeking a hands-on Senior Project Manager to lead complex, cross-functional technology projects across Supply Chain, Logistics, eCommerce Integrations, Order Management, Warehouse Management, Transportation, Merchandising, and Customer Experience domains.

The ideal candidate has a proven track record of successfully managing medium to large-scale technology projects, driving execution across multiple teams, managing dependencies, mitigating risks, and delivering business outcomes. This role requires strong project management fundamentals combined with experience supporting AI-enabled solutions, intelligent automation initiatives, analytics platforms, and emerging technologies that improve operational efficiency and business decision-making.

The Senior Project Manager will partner closely with Business, Product, Technology, Architecture, Data, and Vendor teams to ensure successful project delivery while maintaining visibility into scope, schedule, cost, quality, and risks.

Impact of the Role

• Lead complex, cross-functional technology projects across Supply Chain, Logistics, eCommerce Integrations, Order Management, Warehouse Management, Transportation, Merchandising, and Customer Experience domains.

• Drive execution across multiple teams by managing dependencies, mitigating risks, and delivering business outcomes.

• Improve operational efficiency and business decision-making through AI-enabled solutions, intelligent automation initiatives, analytics platforms, and emerging technologies.

• Maintain visibility into scope, schedule, cost, quality, and risks to ensure successful project delivery.

• Deliver on-time and on-budget projects while effectively managing scope, schedule, cost, and quality.

• Support successful implementation of Supply Chain and Logistics technology solutions.

• Improve operational efficiency through AI-enabled solutions and automation.

• Drive high stakeholder satisfaction and successful business outcomes.

Technology Platforms You Will Work On

• Warehouse Management Systems (WMS)

• Order Management Systems (OMS)

• Inventory Management Systems (IMS)

• Distribution Center and Hub Rollouts

• Transportation and Final Mile Initiatives

• Returns Processing Solutions

• Merchandising Systems

• Supply Chain Analytics Platforms

• Enterprise applications, cloud platforms, microservices, APIs, and third-party vendor solutions

• Generative AI, AI-powered automation, predictive analytics, machine learning solutions, and intelligent workflow automation

• Jira, Confluence, Microsoft Project, Rally, and Smartsheet

• Power BI, Snowflake, and Analytics Platforms

• APIs, Microservices, and Integration Architectures

• Cloud-based enterprise applications

• Data visualization and operational reporting tools

Key Responsibilities

• Lead multiple cross-functional projects across Supply Chain, Logistics, eCommerce Integrations, Order Management, Warehouse Management, Transportation, Returns, and Merchandising domains.

• Develop and maintain detailed project plans, schedules, milestones, dependencies, and deliverables.

• Manage project scope, budget, forecasts, risks, issues, and resource requirements.

• Establish clear project governance, escalation paths, and communication plans.

• Produce meaningful status reports that clearly communicate project health, risks, issues, dependencies, and mitigation plans.

• Drive accountability across business, technology, and vendor teams to ensure timely delivery.

• Manage projects supporting Warehouse Management Systems (WMS), Order Management Systems (OMS), Inventory Management Systems (IMS), Distribution Center and Hub Rollouts, Transportation and Final Mile Initiatives, Returns Processing Solutions, Merchandising Systems, and Supply Chain Analytics Platforms.

• Coordinate integrations between enterprise applications, cloud platforms, microservices, APIs, and third-party vendor solutions.

• Manage dependencies between upstream and downstream systems to ensure successful end-to-end delivery.

• Manage delivery of AI-enabled business initiatives, intelligent automation projects, and analytics solutions.

• Support implementation of Generative AI, AI-powered automation, predictive analytics, and workflow optimization initiatives.

• Identify opportunities where AI and automation can improve operational efficiency, reporting, project visibility, and business processes.

• Partner with business and technical teams to define requirements, measure outcomes, and ensure successful adoption of AI-enabled capabilities.

• Support AI governance, compliance, and responsible AI practices as applicable.

• Perform project budgeting, forecasting, cost-benefit analysis, and financial tracking.

• Anticipate budget risks and proactively adjust forecasts.

• Manage Statements of Work (SOWs), vendor engagements, and third-party delivery partners.

• Hold vendors accountable for commitments, milestones, deliverables, and timelines.

• Utilize Agile, Hybrid, and Waterfall methodologies as appropriate.

• Drive planning, backlog management, release coordination, testing readiness, and implementation activities.

• Leverage Jira, Confluence, Smartsheet, Microsoft Project, Power BI, and reporting tools to manage project execution and provide visibility.

• Track project metrics, team velocity, risks, dependencies, and delivery trends.

Qualifications

• 10+ years of Project or Program Management experience.

• 8+ years of Supply Chain, Logistics, Retail, or eCommerce Integration technology experience.

• Proven experience managing multiple medium to large-scale cross-functional technology projects.

• Strong understanding of Warehouse Management, Order Management, Transportation Management, Inventory Management, and Merchandising systems.

• Experience managing enterprise application integrations and complex system implementations.

• Strong experience with project planning, forecasting, budgeting, risk management, and stakeholder communication.

• Experience participating in or managing projects involving Generative AI, AI-powered automation, predictive analytics, machine learning solutions, or intelligent workflow automation.

• Understanding of AI-enabled business solutions and automation opportunities within enterprise environments.

• Familiarity with Agentic AI concepts and AI governance practices is preferred.

• Experience with Jira, Confluence, Microsoft Project, Rally, and Smartsheet.

• Experience with Power BI, Snowflake, and Analytics Platforms.

• Experience with APIs, Microservices, and Integration Architectures.

• Experience with cloud-based enterprise applications.

• Experience with data visualization and operational reporting tools.

• Strong project planning and execution skills.

• Excellent stakeholder management and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving abilities.

• Ability to navigate ambiguity and drive projects to completion.

• Strong collaboration, facilitation, negotiation, and influence skills.

• Hands-on approach with a strong focus on delivery and results.

• PMP, Agile, SAFe, or related certifications.

• Retail, Supply Chain, Logistics, or Omnichannel experience.

• Bachelor’s or Master’s degree in Business, Technology, Supply Chain, or related field.

Why Join Williams-Sonoma India Technology Center

• Our people first and performance driven culture means that we provide opportunities to grow and build a career and invest in the well-being of our associates, including comprehensive benefits to support you and your family.

• Scale and innovation of a Fortune 500 company combined with a high-ownership culture that empowers engineers to make real impact.

• Build and operate large-scale digital commerce platforms serving millions of customers worldwide, working on systems that run at global scale.

• Continuous learning environment with opportunities to work on cutting-edge technologies, AI-driven solutions, and large-scale engineering challenges.

• Hybrid work model designed for flexibility and collaboration, with two in-office days for team engagement.