B

Brunswick

Marine propulsion systems and boat manufacturing

Technical Supervisor - Dealer Service - Quality & Technical Information

Business OperationsConfirmed live in the last 24 hours
Full-timePetit-Rechain, Verviers, Belgium€82.5k - €113.3k

About the Job

Requirements

  • A technical-level degree or equivalent experience is required.
  • Five to ten years of experience in after-sales, technical service, or quality roles in a technical industry such as marine, automotive, or industrial equipment is required.
  • Proven experience supporting dealer or distributor networks and field service operations is required.
  • A strong background in technical troubleshooting, warranty processes, or service engineering is required.
  • Experience with multi-country or EMEA-level coordination is highly desirable.
  • Exposure to dealer audits, service KPI management, or quality assurance systems is required.
  • Experience interacting with engineering, quality, and product support teams is required.
  • Experience managing and delivering training is required.
  • Willingness to travel from time to time as a normal part of the job is required.
  • Good information technology skills to support training development, quality analysis, and reporting are required.
  • Fluent English is required.
  • Knowledge of French is highly important.
  • Ability to speak other European languages is an asset.
  • Strong quality focus and the ability to deliver clear reporting are required.

Responsibilities

  • Define, implement, and monitor Dealer Service Level KPIs across EMEA regions.
  • Lead and coordinate Dealer Service Level Assessments and audits across Sales Offices and Distributors.
  • Ensure consistency in audit methodology, scoring systems, and reporting standards.
  • Set performance targets aligned with After-Sales strategic objectives.
  • Follow up corrective actions to ensure closure and continuous improvement.
  • Act as the central technical governance point for EMEA Sales Offices and Distributors.
  • Consolidate and analyse after-sales performance data and report insights to leadership.
  • Ensure harmonized implementation of after-sales processes across all regions.
  • Identify performance gaps and drive structured improvement initiatives.
  • Coordinate, validate, and distribute technical literature, including owner manuals, service manuals, service bulletins, service advisories, technical updates, and field communications.
  • Ensure technical documentation is accurate, controlled, and consistently updated.
  • Ensure timely publication and distribution of technical information to EMEA dealers, distributors, and sales offices; maintain document control, version traceability, and obsolescence management.
  • Act as the EMEA interface with the Mercury Marine Technical Literature Department, aligning global and regional documentation, integrating field feedback and engineering updates, and resolving documentation gaps or inconsistencies.
  • Ensure structured and standardized communication of technical information across the network.
  • Provide backup support for Safety Recall Campaigns and Product Rework or Update programs.
  • Support coordination of field execution for safety-related campaigns in EMEA.
  • Ensure dealers and distributors correctly implement recall instructions and technical updates.
  • Monitor campaign progress and compliance status across regions.
  • Support communication between Engineering, Quality, and field organizations.
  • Contribute to regulatory compliance and customer safety in campaign activities.
  • Maintain and update the official BME after-sales tool list, including diagnostic tools, workshop equipment, and service requirements.
  • Ensure consistent communication and adoption of tool standards across EMEA.
  • Support workshop capability standardization and technical readiness.
  • Update tool requirements based on product evolution and service feedback.
  • Provide backup support for warranty claim evaluation and pre-authorization processes.
  • Ensure technical validation of claims is aligned with policy and quality standards.
  • Support escalations requiring advanced technical assessment.
  • Contribute to cost control and fraud prevention in warranty operations.
  • Develop and maintain structured after-sales and quality performance reports.
  • Analyse field failure trends and recurring technical issues.
  • Feed field insights into product improvements, literature updates, and service processes.
  • Provide technical support to Sales Offices, Distributors, and Dealer networks.
  • Deliver or support technical training sessions at BME facilities and regional hubs.
  • Ensure dissemination of technical updates, service procedures, and best practices.
  • Support development of regional technical competencies.

Desired Qualifications

  • Previous involvement in technical documentation processes, including service manuals, bulletins, and updates, is a strong advantage.
  • Experience supporting or coordinating recall campaigns or product update programs is a plus.

About the Company

Brunswick

Marine propulsion systems and boat manufacturing

Brunswick designs, manufactures, and markets recreational marine products, including propulsion systems, parts and accessories, and boats. Its propulsion lines power boats with outboard, sterndrive, and inboard engines, while the Parts & Accessories segment provides engine parts, electrical items, and other marine and non-marine gear, and its Boats segment offers fiberglass and aluminum boats for fishing, cruising, and more. The company differentiates itself with a broad, globally available product and service package that serves boat builders, dealers, and distributors in over 170 countries. Its goal is to be the worldwide supplier of complete marine recreation solutions, helping customers design, build, and operate boats with compatible propulsion, parts, and boats across markets.

Company size
501-1,000
Company stage
IPO
Headquarters
Mettawa, IL
Founded
1845

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