Service Operations Analyst 2

About Us

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview

Do you enjoy finding better ways to get work done, producing timely and accurate data that people can rely on, and working closely with other teams? Join Seismic’s best-in-class Global Operations team as a Service Operations Analyst II, supporting our Professional Services business as it grows. In this role, you will work with teams across the company to improve data transparency and operational excellence, help our Professional Services platforms run smoothly, and contribute to the company’s growth.

Who you are:

• A bachelor’s degree or equivalent experience, plus 2 to 3 years in a professional services, operations, systems analyst, finance or accounting, or related role
• Working knowledge of the consulting and professional services operating model, common terminology and processes, and the key metrics that go with them
• Support project accounting for Professional Services engagements by tracking time, billing, and revenue against each project, and flagging variances to budget
• Experience with information systems such as CRM, PSA, ERP/accounting, and order management (Salesforce CRM AND Rocketlane OR Certinia PSA strongly preferred)
• Proficiency in Excel, plus experience with SQL and BI tools such as Tableau for building reports and conducting analysis
• Strong written and verbal communication, including the ability to explain data to non-technical colleagues
• Exposure to a fast-paced, rapidly growing organization

What you'll be doing:

• Support the Professional Services team in streamlining daily processes and keeping data accurate, from pre-sales through project delivery and billing
• Provide end user onboarding and support for our Professional Services Automation platform and related systems, share input on enhancement requests, and help test system changes
• Review new professional services contracts and set up projects in internal systems with accurate schedule, resource plan, invoicing, and revenue recognition information, getting guidance on non-standard or complex contracts
• Investigate and resolve questions from internal customers about contract terms, data updates, system changes, and billing adjustments, and escalate complex or unusual cases
• Build and maintain regular reports and ad hoc analysis on project health, resource utilization, and financial forecasts, and point out trends worth acting on
• Coordinate approvals and track status for partner and subcontractor engagements
• Support project accounting for Professional Services engagements by tracking time, expenses, billing, and revenue against each project, and flagging variances to budget.
• Support the month-end close for Professional Services revenue and expense by consolidating billing data and completing reconciliations, working with Seismic’s Finance team
• Contribute to Global Operations projects that improve processes, technology, and data transparency
• Document processes and keep standard operating procedures up to date
• Work primarily with managers and team leads across Professional Services, Finance, and Revenue Operations

Who You Are:

• A clear communicator who builds good working relationships with a range of stakeholders
• Proactive about spotting opportunities and willing to take on new challenges
• Happy working as part of a team while owning your individual work
• Detail-oriented, especially when working with complex customer and financial data
• Curious about new technology and how to get the most out of it
• Comfortable following defined processes and learning as new situations come up
• Able to manage your own workload and ask for help when priorities shift
• Eager to learn from more experienced colleagues

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   

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