Receptionist and Client Experience Coordinator

Job Summary & Objectives

The Receptionist and Client Experience Coordinator is the first point of contact for clients, visitors, and colleagues, both in person and through digital channels. The role sets the tone for every interaction with the firm, keeps the front-of-house running smoothly, and helps manage visitors, meeting spaces, and communications efficiently and securely.

Essential Job Duties & Responsibilities

• Welcome clients, visitors, and candidates professionally and warmly, and provide hospitality (refreshments, Wi-Fi access, directions). Anticipate visitor needs and resolve issues promptly, escalating where appropriate.
• Manage check-in through the visitor management system, including pre-registration, ID verification, badges, NDAs, and host notifications.
• Answer and route calls through the cloud phone system and monitor shared inboxes, live chat, and collaboration channels (e.g., Microsoft Teams).
• Take accurate messages and ensure timely follow-up.
• Manage room and desk booking platforms
• Help prepare meeting rooms, confirm audiovisual and video-conferencing equipment works, and provide first-line support for hybrid meetings.
• Coordinate catering, couriers, and facilities requests with vendors.
• Keep the reception and client areas tidy, presentable, and well stocked.
• Assist with ad hoc administrative tasks or the office as they arise, including but not limited to mail, couriers, events, new hire onboarding, etc
• Monitor the security of the front office, including being aware of phishing attempts.
• Perform other duties as assigned.

Education

Required

• High School Diploma or equivalent

Preferred

• Associate degree in business or communications
• Professional certification in customer service or administration

Skills and Experience

Required

• Ability to communicate in a clear and professional manner
• 2 to 4 years of relevant experience
• Strong telephone etiquette and customer service abilities
• Attention to detail
• Excellent verbal and written communication skills and a polished, professional manner; ability to take and distribute accurate and clear messages both verbally and in writing
• Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments
• Demonstrate enthusiasm and attentiveness
• Basic math skills: add, subtract, multiply, and divide
• Service-minded: takes ownership of each visitor and colleague interaction
• Calm under pressure and adaptable to changing priorities
• Proactive: spots problems early and suggests improvements to front-desk processes
• Collaborative: works well with operations, IT, security, and assistant teams
• Confidence with Microsoft 365 (Outlook, Teams, Word, Excel) and willingness to learn new platforms
• Strong organization, multitasking and prioritization skills in a fast-paced environment
• High degree of discretion and sound judgment

Salary Information

IL Only: The estimated base salary range for this position is $55,000 to $65,000 at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.

Simpson Thacher will not sponsor applicants for work visas for this position.

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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.

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