IT Business Systems Manager

This position will be hired in Chantilly, VA and will report into the office up to 3 days per week.

The IT Business Systems Manager partners in the strategic planning, development, and optimization of enterprise-wide business systems, ensuring seamless alignment between technology solutions and operational objectives. This role is responsible for gathering and analyzing complex business processes, translating them into precise technical specifications, and collaborating with internal IT teams, business stakeholders, and external service providers. The manager supports the full development lifecycle—including workflow redesigns, system stabilization, production support, and backlog prioritization—while maintaining compliance with business and industry standards. Leveraging deep expertise in SaaS ecosystems and multi-platform integrations, the position ensures high-quality deliverables, drives stakeholder alignment, and proactively monitors system performance to implement swift remediation when issues arise.

How you'll make an impact

• Gather, analyze, and thoroughly understand existing and future business processes to accurately capture the business operations needs within the enterprise system across all functional groups.
• Leverage deep knowledge of business processes to translate business requirements into detailed technical specifications, aligning them with internal IT teams, business stakeholders, and external professional services.
• Provide support in steering work directives, re-directing team engagement, and supervising technical staff and external professional services that develop, administer, and support SaaS applications, as well as troubleshooting and resolving complex integration and ecosystem technical issues across varying levels of difficulty.
• Assist with defining, prioritizing, and managing the full development lifecycle—including workflow redesigns, system stabilization, production bugs, form validation, and enhancements—while advising on the development request backlog based on shifting business priorities.
• Promote and support quality guidelines across all technical designs from conceptualization through release so that developments align with business operational expectations, while maintaining full compliance with mandatory federal and business standards.
• Provide strategic alternatives and assist business leaders in defining process procedures, workflow simplifications, and flexible adaptations to changing business environments.
• Track, monitor, and report on the performance of system upgrades, infrastructure changes, and regular maintenance, executing swift remediation plans when bugs arise.
• Perform other operational, development, or management duties as assigned by leadership.
• Performs other duties as assigned
• Complies with all policies and standards
  
  What we're looking for
• Bachelor's Degree Bachelor's degree in engineering, computer science, or other related technical field required
• 2-4 years experience leading technical and operational teams in enterprise environments required
• Strong knowledge of Deltek Costpoint, Saas administrator is required
• Proven ability to gather, analyze, and translate complex business processes into precise technical specifications, aligning IT teams, business stakeholders, and external partners
• Skilled in managing the full development lifecycle—workflow redesigns, system stabilization, production bug resolution, and backlog prioritization—while adapting to shifting business priorities
• Hands-on experience with SaaS ecosystems, multi-platform integrations (Salesforce, OpenAir, NetSuite, Deltek), and resolving complex technical issues
• Experienced in supervising technical teams and vendors, ensuring quality deliverables that meet federal and industry compliance standards
• Strong communicator and influencer, bridging technical and non-technical stakeholders to drive alignment
• Proficient in strategic planning, workflow optimization, system performance tracking, and rapid remediation of technical issues

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What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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