Field Service Technician
Xerox
Field Service Technician
Xerox
Document technology and services provider
Overview:
Field Service Technician - Printing Systems (M/F) is a field-based role supporting customers across the Drome Department (26) and neighboring departments. Reporting to the Technical Services Manager, you will install, maintain, troubleshoot, and repair professional printing systems while helping deliver a high-quality customer experience. This role offers daily customer interaction, autonomy, and hands-on technical work.
Why Join This Team:
• Work in a varied, field-based technical role with direct customer contact
• Build your expertise across professional printing and digital equipment
• Benefit from autonomy while working within a structured technical service organization
• Receive technical training and support to develop your capabilities
• Access opportunities for continued professional development
What You Will Do:
• Install, maintain, troubleshoot, and repair professional printing systems, including copiers and multifunction printers
• Diagnose technical faults and respond effectively to unexpected issues to restore customer service
• Organize daily activities based on customer needs, assigned service calls, and established processes
• Maintain professional customer relationships while contributing to customer satisfaction and loyalty
• Manage intervention-related parts, consumables, and tools, and provide activity reports, customer requests, and improvement suggestions
What You Need to Succeed:
• Technical qualification in electrical engineering, maintenance, IT, or a related field
• Knowledge of electrical engineering, maintenance, IT, network environments, and digital equipment
• Technical capability to install, service, troubleshoot, and repair equipment
• Effective interpersonal and professional communication skills with a customer-focused and adaptable approach
• This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
How We Set You Up for Success:
• Technical training and onboarding support
• Company vehicle for the field-based role
• Tools and equipment required to perform the role
• Support for candidates with relevant technical backgrounds who are developing experience with printing systems
• Opportunities to develop within a structured technical service environment
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Xerox specializes in document technology and services. It provides printers, copiers, and related document management solutions for businesses, helping them create, store, reproduce, and share documents efficiently. The core technology behind its early products came from xerography, a dry-printing process, which enabled automated copying of plain paper documents. Over time Xerox expanded into services such as managed print and workflow optimization for organizations. The company differentiates itself through a long history of research and development, including the Palo Alto Research Center (PARC), which produced foundational ideas in computing and networking that influenced the broader tech industry, even though Xerox did not always commercialize those inventions itself. Xerox’s goal is to help customers improve productivity and document workflows by providing reliable hardware, software, and services that streamline the way people create and handle information.
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