Tesla

Makes electric cars, robotaxis and grid batteries

Security Systems Analyst - Physical Security Tools

Enterprise ApplicationsUpdated on Nov 12

Full-timeFremont, CA, USANo salary listed

About the Job

Requirements

1–3 years in systems administration, IT support, enterprise SaaS administration, technical support, business operations, or consulting.
Strong troubleshooting skills and the ability to diagnose issues across systems and determine root cause.
Ability to structure ambiguous problems, gather relevant data, and present clear recommendations.
Demonstrated ownership by driving issues through to resolution and escalating appropriately while retaining accountability.
Comfort coordinating across multiple stakeholder groups to drive work to completion.
Clear written and verbal communication, with the ability to produce documentation others can follow independently.
Ability to provide technical and non-technical remote support to end users.
Comfort working across time zones with global teams and willingness to travel domestically and internationally up to 15%.

Responsibilities

Administer physical security platforms spanning alarm monitoring, access control, video management, and threat intelligence.
Provision, modify, and validate user access according to role-based guidelines, ensuring new hires are fully set up before Day 1.
Diagnose configuration, permissions, and connectivity issues at first line before escalating.
Deliver and coordinate onboarding training for new SOC team members globally, serving as their resource through their first 90 days.
Build and maintain a self-service knowledge base of step-by-step guides, screenshots, and video walkthroughs.
Partner with Security Engineering on issues requiring platform configuration or hardware changes, owning triage, handoff, and tracking to resolution.
Test new platform features and releases, documenting findings and operational impact.
Gather structured feedback from SOC operators and summarize it into clear recommendations for vendor discussions.
Own SLA and priority tracking for vendor issues, attempting internal resolution and following up through to closure.

Desired Qualifications

Experience in a Security Operations Center or 24/7 monitoring environment.
Exposure to access control, video management, or alarm monitoring systems such as Genetec, Lenel, or Milestone.
Familiarity with Jira, ServiceNow, Splunk, or similar platforms.

Category	Engineering & Information Technology
Location	Fremont, California
Requisition ID	289068
Type	Full-time

Job Description

<div class="MSWordContent"><p>We're looking for a resourceful, detail-oriented problem solver to serve as the administrator, analyst, and first point of contact for the physical security platforms Tesla's Security Operations Centers rely on worldwide. You'll manage user access and system setup, build the training and documentation that enables SOC teams to work independently, and act as our primary liaison to platform vendors. Beyond keeping systems running, you'll analyze operational problems and drive the improvements that fix them. Security tool experience is a plus, not a requirement — strong troubleshooting instincts, clear communication, and ownership matter more.</div>

Job Responsibilities

Administer physical security platforms spanning alarm monitoring, access control, video management, and threat intelligence
Provision, modify, and validate user access per role-based guidelines, ensuring new hires are fully set up before Day 1
Diagnose configuration, permissions, and connectivity issues at first line before escalating
Deliver and coordinate onboarding training for new SOC team members globally, serving as their resource through their first 90 days
Build and maintain a self-service knowledge base of step-by-step guides, screenshots, and video walkthroughs
Partner with Security Engineering on issues requiring platform configuration or hardware changes, owning triage, handoff, and tracking to resolution
Test new platform features and releases, documenting findings and operational impact
Gather structured feedback from SOC operators and summarize it into clear recommendations for vendor discussions
Own SLA and priority tracking for vendor issues, attempting internal resolution and following up through to closure

Job Requirements

1–3 years in systems administration, IT support, enterprise SaaS administration, technical support, business operations, or consulting
Strong troubleshooting skills with the ability to diagnose issues across systems and determine root cause
Ability to structure ambiguous problems, gather relevant data, and present clear recommendations
Demonstrated ownership: you drive issues through to resolution, escalate appropriately while retaining accountability
Comfort coordinating across multiple stakeholder groups to drive work to completion
Clear written and verbal communication, with the ability to produce documentation others can follow independently
Ability to provide technical and non-technical remote support to end users
Comfortable working across time zones with global teams; willingness to travel domestically and internationally up to 15%
Preferred: experience in a Security Operations Center or 24/7 monitoring environment
Preferred: exposure to access control, video management, or alarm monitoring systems such as Genetec, Lenel, or Milestone; familiarity with Jira, ServiceNow, Splunk or similar platforms

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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