Tesla

Makes electric cars, robotaxis and grid batteries

Associate Technical Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeManchester, UKNo salary listedIn-person

About the Job

Requirements

At least two years of experience in a customer support role, preferably within an energy or utility environment.
Excellent written and spoken English is required.
Familiarity with customer relationship management systems and digital support platforms.
Ability to manage multiple tasks, prioritize effectively, and maintain accuracy under pressure.
Strong attention to detail when handling financial and personal data.
A proactive mindset and desire to solve problems and improve the customer experience.
Ability to build trust and rapport with customers, including during challenging situations.

Responsibilities

Deliver customer support via phone, email, and digital channels, resolving inquiries efficiently with a focus on first-contact resolution.
Support vulnerable customers and people facing financial or service-related stress with compassion, clarity, dignity, and timely assistance.
Support customer enrollment and unenrollment in energy supply services by verifying eligibility, collecting required documentation, and guiding customers through the process.
Handle billing and payment inquiries, explain tariffs, energy usage, and billing cycles, resolve invoice, statement, and payment-history discrepancies, manage direct debit setups, failed payments, and payment plans, and assist customers facing financial hardship with appropriate resources.
Administer customer accounts by updating personal details, verifying identity, and complying with data protection regulations such as the General Data Protection Regulation.
Explain energy products, tariffs, regulations, and billing concepts in plain language tailored to each customer's understanding.
Evaluate customer needs and resolve technical and general support inquiries about residential energy products.
Communicate customer concerns to the escalation team and others as needed to resolve issues.
Collaborate with technical, billing, and operations teams to resolve cases and improve service delivery.
Record interactions, actions, and outcomes in customer relationship management and support systems, maintaining data integrity and supporting knowledge sharing.
Meet quality standards, use feedback to improve performance, and contribute to continuous improvement.
Adhere to industry service-level agreement requirements for energy providers.

Desired Qualifications

Experience in an energy or utility environment.

Category	Energy - Solar & Storage
Location	Manchester
Requisition ID	275458
Type	Full-time

Job Description

This is a 12-month fixed-term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla Energy team in the UK. If you thrive on helping people, have a passion for clean energy, and excel in fast-paced, solution-driven environments, we’d love to hear from you.<br><br>As an Associate Technical Support Specialist, you’ll be the first point of contact for our customers, providing expert guidance, support, and key services related to Tesla Electric energy supply and customer account management. You will also ensure Tesla meets its service obligations and commitments by responding to customer technical enquiries in an accurate and timely manner. The ideal candidate will have technical acumen in addition to a track record of remarkable customer service. You’ll play a critical role in ensuring a seamless, positive experience from onboarding through to ongoing support.<br>

Job Responsibilities

Deliver high-quality, empathetic, and accurate customer support via phone, email, and digital channels – resolving inquiries efficiently and professionally, with a strong focus on first-contact resolution
Approach every interaction with compassion, especially when supporting vulnerable customers or those facing financial or service-related stress, ensuring clarity, dignity, and timely assistance
Support customers with enrolment and unenrolment into energy supply services, including verifying eligibility, collecting required documentation, and guiding them through the process with clarity and care
Handle billing and payment-related inquiries, including explaining tariffs, energy usage, and billing cycles, resolving discrepancies in invoices, statements, or payment history, managing direct debit setups, failed payments, and payment plans, and supporting customers facing financial hardship with compassion and appropriate resources
Manage customer account administration, such as updating personal details, verifying identity, and ensuring compliance with data protection regulations (e.g. GDPR)
Clearly explain energy products, tariffs, regulations, and billing concepts in plain language – tailored to the customer’s level of understanding
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical and general support enquiries with customer Residential Energy products
Communicate customer concerns to the escalation team and others as necessary to resolve issues
Collaborate cross-functionally with technical, billing, and operations teams to resolve cases and enhance service delivery
Accurately record all interactions, actions, and outcomes in CRM and support systems, maintaining data integrity and supporting knowledge sharing
Meet quality standards, actively use feedback to improve performance, and contribute to a culture of continuous improvement
Adhere to industry SLA requirements for energy providers

Job Requirements

At least two years of experience in a customer support role, preferably within an energy or utility environment
Excellent written and spoken English is required
Proven ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressure
Familiarity with CRM systems and digital support platforms
Strong attention to detail, especially when handling financial and personal data
A proactive mindset, with a genuine desire to solve problems and improve the customer experience
Ability to build trust and rapport with customers, even during challenging situations

This role is ideal for someone who combines technical understanding with a deep commitment to customer service – someone who sees every interaction as an opportunity to make a meaningful difference in the transition to sustainable energy.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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