Security Control Center Operator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

SCC Analysts are responsible for monitoring all US Bank, and U.S. Bancorp systems worldwide from the Security Control Center.  The environment can be fast-paced requiring the individual to coordinate company resources and outside agencies (Police, Fire, EMS, and Guard Services).  Individuals must be detail-oriented, adaptable to changing circumstances, and possess the ability to manage multiple tasks at one time. Excellent verbal communication skills and the ability to achieve and maintain control of stressful situations are required.  Good customer service abilities as well as good written and interpersonal communication skills are essential.  The position requires a basic knowledge of computers, basic typing skills, and the ability to work both independently and as a team.  Other desirable qualifications include security/law enforcement-related experience, central alarm monitoring/dispatch center experience, and a basic understanding of banking and property management operations.

Essential functions:

1. Alarm monitoring and equipment maintenance. Monitor and respond appropriately to alarm signals to include fire, life safety, intrusion, and asset protection, and provide direction as necessary coming from the Genetec system. Then effectively documenting and communicating those interactions to the appropriate parties.

• Coordinate response with relevant internal or external agency to provide ongoing protection of U.S. Bancorp customers, personnel and assets. Process communications from internal personnel, law enforcement agencies and U.S. Bancorp employees, customers and vendors. Assistance with and document alarm testing of U.S. Bank alarms as needed.
• Assist alarm system users and technicians in the field in the use and testing of these systems and identify potential service or training issues and escalate to the appropriate person for resolution. Interact closely with all Corporate Real Estate divisions, i.e.: Senior Management, Investigations, Guard Services, Facilities, and Engineering. Serve as intermediary to channel communications between internal business lines and Corporate Security and Real Estate staff.
• Place security service calls for all U.S. Bancorp facilities. The Analyst dispatches the appropriate vendor for the problem and interacts with them as needed to help identify the issue.

2. Incident response. Utilize tools provided, such as the Enterprise Notification System to alert employees of incidents that could impact safety or business operations.  Escalating any situation per appropriate criteria in a timely manner to ensure employee life-safety and to come to a resolution of any emergency issues. After the resolution Providing written documentation, using good grammatical form and appropriate style, to express ideas in a thorough and concise manner.

3. Operate a variety of computer systems and be familiar with various software packages such as Microsoft Office, Windows NT and other proprietary software packages.

4. Adapt to changes or problems that may be encountered while performing routine daily activities. Using critical problem-solving skills while using resources to come to educated conclusions.

5. Other miscellaneous tasks that may be assigned to help the overall organization protect any person, property or asset

Basic Qualifications:

• High school diploma or equivalent
• Typically less than one year of applicable experience

Preferred Skills/Experience:

• Security/law enforcement and/or military
• Central alarm monitoring/dispatch center experience
• Previous banking and/or property management operations
• Call center and/or customer service experience
• Basic understanding of applicable laws, regulations, financial services, and regulatory trends
• Well-developed analytical skills
• Ability to research and manage multiple projects and deadlines simultaneously
• Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
• Effective interpersonal and written communication skills

*Schedule:

• There are multiple shifts that may be available for this role. Days may vary but times are typically: Days Shift: 8am - 430pm CT, Swing Shift: 3:30pm - Midnight CT, Overnight Shift: 11:30pm - 8am CT
• Our center provides 24/7 coverage, which occasionally requires employees to work overtime to address staffing needs, unexpected absences, or increased operational demands. Overtime is an expectation of the role when business needs require it.
• This position requires you to be on site.

**We are hiring in the following locations:

• Saint Paul, MN
• Gresham, OR

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.