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Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Linen Attendant - Housekeeping

Food Service & HospitalityPosted on Nov 13
Full-timeMadrid, SpainNo salary listedIn-person

About the Job

Requirements

  • Previous experience in linen care, laundry, or sewing; luxury hospitality experience is valued.
  • Attention to detail and high standards of cleanliness and presentation.
  • Ability to organize and control materials.
  • Ability to work independently and as part of a team.
  • Commitment to safety and hygiene rules.
  • Professional personal presentation.
  • Commitment to Mandarin Oriental's values, Pillars, and LQEs.

Responsibilities

  • Wash, iron, fold, and place hotel linens, uniforms, and clothing according to established standards.
  • Manage the collection and delivery of clothing to external laundries and dry cleaners, controlling quantities and quality.
  • Check the quality of clothing returned by external suppliers.
  • Repair, alter, and adjust uniforms, including buttons, seams, and measurements.
  • Take measurements and adjust uniforms for employees.
  • Wash and iron guest clothing, ensuring an impeccable finish and packaging.
  • Handle guest sewing and alteration requests within the hotel's established time standards.
  • Keep linen and laundry facilities and equipment clean and in good condition.
  • Replenish linen in offices and operational areas as needed.
  • Conduct periodic inventories of linens and storerooms.
  • Control and minimize waste of materials and products.
  • Follow hygiene, safety, and occupational risk-prevention rules.
  • Report incidents, damage, or irregularities to the appropriate supervisor.
  • Work closely with the Housekeeping team and other departments.

Desired Qualifications

  • Luxury hospitality experience.

About the Company

Mandarin Oriental Hotel Group

Operates luxury hotels and residences globally

Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company size
10,001+
Company stage
IPO
Headquarters
Hong Kong
Founded
1963

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