Senior Project Manager - Technology Delivery

Sr. Project Manager, Technology Delivery

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Required Qualifications

• Good years’ experience in service delivery, product operations, IT operations, or digital platform management.
• Experience managing vendors and third-party technology providers.
• Familiarity with chatbot, conversational AI, or generative AI solutions.
• Strong understanding of governance, compliance, and risk management principles.
• Experience with KPI reporting and executive communications.
• Excellent PowerPoint skills and comfortable presenting to leadership
• Excellent stakeholder management and organizational skills.
• Experience supporting and governing enterprise conversational AI platforms including KORE.ai, Microsoft Copilot Studio, and GenAI solutions.
• Understanding of chatbot testing methodologies including manual testing, regression testing, UAT coordination, conversation flow validation, and production verification.
• Experience working with cloud-hosted AI solutions and collaborating with infrastructure teams supporting Azure-based environments.
• Familiarity with chatbot integrations across enterprise platforms, APIs, ServiceNow, Microsoft Teams, and business applications.
• Understanding of AI service monitoring, incident management, and operational support processes.

Key Responsibilities

• Own operational governance and service management for conversational AI platforms including KORE.ai, Microsoft Copilot, and chatbot solutions.
• Coordinate chatbot releases, production deployments, testing activities, and change management processes.
• Review and track manual testing, UAT results, and production validation activities with vendors and business teams.
• Monitor chatbot platform health, service KPIs, user adoption, and operational performance.
• Partner with cloud and infrastructure teams supporting Azure environments, application gateways, Kubernetes clusters, certificates, and platform security requirements.
• Drive continuous improvement initiatives, governance compliance, risk mitigation, and responsible AI practices.
• Manage external vendors and ensure SLA adherence, quality delivery, and operational excellence.

Preferred Qualifications

• Experience with Microsoft Copilot Studio, Azure AI, Power Platform, or enterprise chatbot platforms.
• ITIL certification or service management experience.
• Experience in AI governance frameworks.
• Knowledge of privacy, security, and responsible AI practices.
• Program or project management certification.
• Experience with KORE.ai XO Platform administration, bot lifecycle management, release governance, and vendor coordination.
• Basic knowledge of Microsoft Azure cloud services supporting AI platforms.
• Familiarity with Azure Application Gateway, Load Balancers, Key Vault, App Services, Monitoring, and Application Insights.
• High-level understanding of containerized environments including Kubernetes (AKS) and cluster-based application hosting.
• Experience supporting AI platform upgrades, certificate renewals, security reviews, and production deployments.
• Exposure to chatbot analytics, conversation design, knowledge management, and continuous improvement initiatives.

Nice to Have Certifications

• Microsoft Azure AI Fundamentals (AI-900)
• KORE.ai Platform Certification (or equivalent Conversational AI Certification)
• Agile/Scrum Certification (Preferred)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• ITIL 4 Foundation
• Microsoft Certified: Power Platform Fundamentals (PL-900)
• Microsoft Certified: Azure AI Fundamentals (AI-900)
• IAPP AI Governance Professional (AIGP)

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)

Required Skills

Agile Methodology, AI Platforms, Azure Kubernetes Service (AKS), Business Application Support, Change Management, Client Relations, Collaboration Tools, Design Thinking, Digital Platforms, Executive Presence, Generative AI, Inclusion, Microsoft Azure Cloud Services, Modernizing Operations, Operations Support, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Service Monitoring, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.