KnowBe4

Security awareness training and phishing simulations

Account Manager - ENT/Strategic

Account ManagementUpdated on Nov 14

Full-timeChicago, IL, USARemote

About the Job

Requirements

A bachelor's degree is strongly preferred, though exceptions may be made for military experience; any field is acceptable, with cybersecurity, computer science, information technology, business, or marketing considered a plus.
A proven track record of selling to executive vice presidents and C-level buyers; experience with CISOs and security teams is a plus.
At least 5 years of SaaS sales experience; cybersecurity sales experience is preferred but not required.
Experience selling enterprise-segment deals of $500,000 or more and multi-year deals.
For international applicants, English and the local language are required.
Expertise in value-based selling methodologies with enterprise accounts.
Executive-level presentation and communication skills.
Experience with strategic account planning and management that demonstrates measurable account growth.
Experience managing and progressing opportunities involving multiple stakeholders.
A track record of managing and closing complex, multi-year deals with multiple stakeholders.
Experience creating and communicating compelling business cases.
Experience with a consultative selling approach and value-selling methodology.
Experience handling technical objections.
Skill in running discovery conversations and managing tailored product demonstrations.
Technical aptitude and experience using sales tools.
Experience with customer relationship management systems, preferably Salesforce.
Experience with pipeline management and accurate forecasting.
Familiarity with standard concepts, practices, and procedures in the IT security field.
Experience with Salesforce and Gmail.
Network+ or Security+ certification is preferred.
A collegiate athlete or competitive sports background demonstrating discipline, teamwork, dedication, and competitiveness is preferred.
A history of setting and achieving ambitious personal or professional goals is preferred.
A track record of leadership in team settings is preferred.
Demonstrated interest in cybersecurity sales.
Strong listening skills and ability to learn quickly.
Strong written and verbal communication skills and previous presentation experience.
An excellent phone presence and professional demeanor.
Time-management and organizational skills.
Ability to handle rejection and maintain persistence.
A data-driven business approach.
Ability to work with minimal supervision.
A general understanding of human risk management and challenges faced by IT, information security, compliance, and board teams.
A general understanding of basic network and email security concepts, SIEM/SOAR platforms, Zero Trust Architecture, cloud security architecture, phishing attack vectors, identity and access management, and security orchestration and automation.
A general understanding of enterprise identity and access management solutions such as Okta, Ping, and Azure AD; SIEM platforms such as Splunk, QRadar, and LogRhythm; endpoint detection and response platforms such as CrowdStrike, Carbon Black, and SentinelOne; cloud security tools such as AWS Security Hub and Azure Security Center; email security solutions; and governance, risk, and compliance platforms.
Curiosity and a desire to learn about cybersecurity and technical concepts.
Basic computer literacy and comfort with business applications.
Ability to quickly understand and explain basic technical concepts and translate complex topics into simple terms.
Interest in keeping up with current technology and cybersecurity trends.
A proven track record of grit and resilience in challenging situations, with high performance under pressure.
A collegiate athlete or competitive sports background demonstrating discipline, teamwork, dedication, and competitiveness.
A history of setting and achieving ambitious personal or professional goals.
A track record of leadership in team settings.

Responsibilities

Promote and sell KnowBe4’s products and services.
Build and maintain a pipeline of potential cross-sell, add-on, and upgrade opportunities by developing and managing relationships with assigned accounts.
Identify key decision-makers while developing and qualifying cross-sell, add-on, and upgrade opportunities.
Explain the value of KnowBe4’s full product suite and how it can improve customers’ security awareness training and overall security.
Achieve or exceed monthly quotas and targets.
Maintain knowledge of KnowBe4’s product offerings and promote products and services at trade shows as requested.
Follow up on marketing leads to generate sales opportunities and pipeline.
Offer or negotiate discounted pricing strategically and in accordance with established policies and procedures.
Maintain accurate records of customer calls, emails, notes, tasks, demonstrations, and other relevant information in compliance with the Administration Policy.
Support the renewal process when there is an opportunity to grow an account.
Work with assigned Customer Success Managers and Renewal Specialists to increase customers’ commitment to and use of the KnowBe4 product suite.

Desired Qualifications

Cybersecurity sales experience is preferred but not required.
Experience selling to CISOs and security teams is a plus.
A degree in cybersecurity, computer science, information technology, business, or marketing is a plus.
Experience with Salesforce is preferred.
Network+ or Security+ certification is preferred.

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.

Responsibilities:

Promote and sell KnowBe4’s range of products and services
Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
Achieve or exceed monthly quotas and/or targets
Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
Follow up on marketing leads to generate sales opportunities and pipeline
Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
Support in the renewal process where there is an opportunity to grow the account
Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Minimum Qualifications:

Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.
Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
5+ years SaaS sales experience (Cybersecurity preferred but not required)
Experience selling deals $500K+ in the Enterprise segment
Experience selling multi-year deals
International: English and local language proficiency required.
Has demonstrated expertise in value-based selling methodologies with enterprise accounts
Executive-level presentation and communication skills
Experience with strategic account planning and management showing measurable account growth
Experience managing and progressing opportunities involving multiple stakeholders
Has a track record of managing and closing complex, multi-year deals with multiple stakeholders
Experience creating and communicating compelling business cases
Experience with consultative selling approach and value selling methodology
Experience handling technical objections
Skilled in running discovery conversations and managing tailored product demonstrations
Technical aptitude with experience using sales tools
Experience with CRM systems (preferably Salesforce)
Experienced with pipeline management & accurate forecasting
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce and Gmail
Network or Security Plus preferred
Proven track record of grit and resilience in challenging situations, with high performance under pressure
Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
History of setting and achieving ambitious personal or professional goals
Track record of leadership in team settings
Demonstrated interest in cybersecurity sales
Quick learner with strong listening skills
Strong written and verbal communication skills, with previous presentation experience
Excellent phone presence and professional demeanor
Time management and organizational skills
Ability to handle rejection and maintain persistence
Stats driven business professional
Motivated, energetic self-starter
Strong collaborative and teamwork skills
Must be able to work with minimum supervision
Must have a General understanding of:
- Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
- Basic network and email security concepts
- SIEM/SOAR platforms
- Zero Trust Architecture
- Cloud security architecture
- Phishing attack vectors
- Identity & Access Management
- Security orchestration and automation
General understanding of Security Technology Stack:
- Enterprise IAM solutions (Okta, Ping, Azure AD)
- SIEM platforms (Splunk, QRadar, LogRhythm)
- EDR platforms (CrowdStrike, Carbon Black, SentinelOne)
- Cloud security (AWS Security Hub, Azure Security Center)
- Email security solutions
- GRC platforms
Genuine curiosity and strong desire to learn about cybersecurity and technical concepts
Basic computer literacy and comfort with business applications
Ability to quickly grasp and explain basic technical concepts
Ability to translate complex topics into simple terms
Interest in keeping up with current technology and cybersecurity trends
Proven track record of grit and resilience in challenging situations, with high performance under pressure
Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
History of setting and achieving ambitious personal or professional goals
Track record of leadership in team settings

The compensation for this position ranges from $200,000-$210,000 including base, bonuses and commissions. For more details, click here www.know www.knowbe4.com/careers/know-your-pay/enterprise-sales

Application deadline: 12/11/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Requirements at a Glance

Experience Level: Senior
Education: Bachelor's

Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach

About the Company

KnowBe4

Security awareness training and phishing simulations

KnowBe4 provides a security awareness training and phishing simulation platform designed to reduce human-vulnerability risk from social engineering. It delivers a library of training modules and realistic phishing simulations through a subscription-based service that is built to be user-friendly and scalable for businesses of all sizes. The platform focuses on rapid deployment so IT teams can start in production quickly, often twice as fast as competitors, with a dedicated Customer Success team that handles onboarding without extra consulting hours. Compared to competitors, KnowBe4 combines a large, ready-to-use training library with easy-to-use tooling and fast onboarding to help organizations strengthen their human defenses more efficiently. The company’s goal is to lower security risk by educating employees and testing their responses to phishing and social engineering.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Clearwater, FL
Founded: 2010

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