Front Desk Customer Service Advisor

Position Summary: You’re the first face our customers see, the friendly voice that guides them, and the problem-solver who keeps everything running smoothly! As a Customer Experience Rockstar, you'll provide top-notch service, help drivers get behind the wheel, and make sure every rental experience is stress-free and smooth.

From handling bookings to solving rental hiccups and keeping our fleet in check, you’ll juggle multiple responsibilities while keeping things fun and efficient. You’ll also work closely with our service team and managers to ensure drivers always have the ride they need.

If you love working with people, enjoy a fast-paced environment, and thrive on making things happen, this is the perfect role for you!

Essential Duties and Responsibilities (include, but are not limited to the following):

• Helping rideshare drivers get the perfect vehicle for their needs
• Managing and maintaining our fleet to keep cars road-ready
• Problem-solving and assisting drivers with any issues they face
• Keeping things running smoothly in a fun, startup atmosphere

Qualifications Required:

• Strong organizational, time management, and multitasking abilities.
• Proficient in Microsoft Office, Google Suite, or similar tools.
• Detail-oriented with accuracy in handling documents.
• Exceptional communication and relationship-building skills.
• High school diploma or GED required; admin/logistics experience is a plus.
• Must be 21+, pass background & drug screenings, and have a valid driver’s license with a clean record.
• Flexible schedule, including evenings, weekends, and holidays.

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Location: Rockville, MD (required)

Wage: $20-30 per hour; depending on experience.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at [email protected] to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal, state, and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time.