Total Quality Manager

Job Description

About the role:

The Total Quality Manager will develop, maintain and ensure compliance with quality assurance programs, policies, processes, procedure. The incumbent will provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance and work directly with operating entities to ensure that inspections, process control analyses or audits are conducted on a continuing basis as specified to enforce requirements and meet specifications. The individual will manage the quality function by providing work direction for quality engineers, quality control supervisor(s) and various levels of inspectors and interact regularly with engineering, manufacturing and service functions to establish quality standards for raw material, work in process and finished products.

Key responsibilities:

- Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance Management System is up to date and regular feedback is provided to staff members.
- Coordinate team efforts, create and manage a regional strategy and team operating plan.
- Prepare work instructions, procedures & quality related documents.
- Carry out quality assurance audits, investigate quality issues and seek for corrective actions.
- Control on the measuring equipment being used related to product quality.
- Promote quality awareness to the company.
- Monitor the quality objectives, to prepare various quality analysis & performance reports.
- Provide technical consultation to the company;
- Lead ISO process and continuous improvement and quality assurance projects.
- Lead cross-functional team on projects. Communicate and work with all levels of the organization. Manage a large multi-function program or a set of projects. Interact with colleagues, suppliers and customers.
- Achieve maximum levels of productivity, ensuring that the business benefits from the lowest possible cost and best value.
- Develop, analyze and manage quality expenses.
- Provide leadership to select local and/or global quality initiatives.
- Develop and execute appropriate business plans/multi-generation product plans to identify trends, opportunities for marketplace advantage and new ideas for products, processes and services. Direct quality assurance activities.
- Develop quality Objectives, Goals, Strategies and Measures (OGSM) for assigned area and confirm linkage to global business strategies.
- Lead benchmarking of quality-related topics in support of divisional goals.

Qualifications

- Bachelor’s Degree in related field
- Certified Quality Engineer, Affiliation with ASQ, or other related certifications and affiliations preferred.
- 5+ years manufacturing and engineering or related experience, with supervisory or lead experience preferred.
- Sound engineering and people-leading skills.
- Demonstrated understanding and skills in project and program management, including 3rd parties.
- Lean manufacturing, Six Sigma, ISO or related experience preferred.
- Understanding of applicable computer systems, such as Microsoft Office and function specific software.
- Strong math and analytical skills. Strong organization and attention to detail. Strong scientific and engineering knowledge.
- Strong written and oral communication skills with ability to be an advisor to clients and build strong and sustainable relationships.
- Skilled in team building and experience in effectively working with cross functional teams.

Additional Information