Warranty Specialist Consultant
About the job
- A minimum of 5–7 years of experience in automotive warranty operations, aftersales, or service management is required.
- Proven team-management or supervisory experience, preferably with dealer staff or specialists, is required.
- Experience in a consultative or account-management role focused on business growth and relationship building is required.
- Significant experience in dealer coaching and conducting warranty audits is required.
- Proven experience analysing data from multiple sources to inform improvements and make commercial recommendations is required.
- Extensive experience with complex warranty and goodwill assessment and support is required.
- Expert knowledge of national automotive warranty policies, procedures, and consumer law is required.
- A deep understanding of dealership operations, especially workshop flow, service, and warranty coding, is required.
- Knowledge of automotive technical parts, diagnosis, and repair processes is required.
- A comprehensive understanding of service-level agreements and performance-based contracts is required.
- Knowledge of sales processes and strategies for driving incremental business within a service environment is required.
- Advanced Microsoft Excel and customer relationship management software skills are required.
- Technical troubleshooting, parts knowledge, financial acumen, commercial awareness, strategic planning, business improvement, stakeholder management, influencing, conflict resolution, problem solving, resilience, and adaptability are required competencies.
- Provide leadership, management, and support to all Warranty Specialists assigned to the dealer group.
- Monitor individual performance, conduct regular one-on-ones, and manage professional development.
- Oversee team availability, productivity, and workload distribution to ensure consistent service delivery.
- Foster a culture of high performance, accountability, and continuous learning within the warranty team.
- Recruit, onboard, and train new Warranty Specialists in line with group and client standards.
- Prepare and present comprehensive regular operational and performance reports to the client.
- Analyse warranty trends, claim submissions, and group-wide compliance levels.
- Monitor dealer network performance against agreed key performance indicators, service-level agreements, and warranty quality standards.
- Provide actionable insights and strategic recommendations to improve warranty profitability and reduce risk.
- Develop and maintain management information packs and executive dashboards.
- Monitor warranty operations across all dealers within the assigned group to ensure adherence to manufacturer guidelines.
- Stand in as a Warranty Specialist when needed, actively assessing, processing, and following up on warranty claims and pre-authorizations during peak periods or staff absences.
- Conduct warranty reviews, internal audits, and compliance assessments across the dealer network.
- Identify performance gaps at the dealer level and implement robust corrective action plans.
- Act as the senior point of escalation for complex warranty queries and goodwill assessments.
- Identify and execute opportunities to improve warranty processes, efficiency, and service delivery.
- Proactively propose and implement initiatives that enhance operational performance and group profitability.
- Drive dealer engagement and buy-in for warranty improvement programmes and new initiatives.
- Build long-term commercial relationships with dealer principals and service managers to support the growth of the warranty business.
- Stay abreast of industry trends to identify new areas for incremental business and operational enhancement.
- Act as the subject matter expert for all warranty-related technical information and legal requirements.
- Provide coaching and technical guidance to both the internal team and dealer staff on claim management and diagnosis.
- Publish and communicate updated warranty rules, guidelines, checklists, and manuals.
- Lead workshops to improve group-wide capability and ensure vehicles are repaired in line with compliance procedures.
- Team-management or supervisory experience with dealer staff or specialists is preferably gained in a dealer-staff or specialist environment.
About the company
MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Detroit, Michigan
Founded
2001
Get referred to MSX International
See people who can refer or advise you
Simplify's Take
What believers are saying
- Hyundai expanded its 2025 pilot in June 2026 after measurable service gains.
- MSX reported roughly 4,360 employees in March 2026, signaling continued hiring.
- Colchester headquarters and European network expansion support cross-border delivery at scale.
What critics are saying
- 2023 breach exposed names and Social Security numbers, keeping lawsuit exposure alive.
- Hyundai's incentives and pilot economics compress MSX margins if dealer adoption slows.
- Bain-owned MSX faces concentration risk if Hyundai or Stellantis reshuffle outsourcing contracts.
What makes MSX International unique
- MSX won Hyundai's 2026 mobile-service rollout, leading dealer implementation across 150 stores.
- MSX's February 2026 Stellantis Eurorepar joint venture extends after-sales operations across Europe.
- MSX combines OEM process outsourcing, field execution, and technology-enabled customer experience services.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Flexible Work Hours
Remote Work Options
Company News
Hyundai Motor America partners with Spiffy and MSX to accelerate mobile service across dealer network. * ACCESS Newswire * Jun 25, 2026 * 0 * ACCESS Newswire Following a successful 2025 pilot, HMA invests in scaling mobile service with Spiffy technology and MSX-led implementation APEX, NC / ACCESS Newswire / June 25, 2026 / Spiffy, the leading provider of mobile service enablement solutions for automotive... Following a successful 2025 pilot, HMA invests in scaling mobile service with Spiffy technology and MSX-led implementation APEX, NC / ACCESS Newswire / June 25, 2026 / Spiffy, the leading provider of mobile service enablement solutions for automotive dealerships, today announced the expansion of its partnership with MSX International (MSX) and Hyundai Motor America (HMA) to support the rollout of mobile service capabilities across HMA's dealer network. The collaboration builds on a successful pilot program launched in 2025, where a select group of HMA dealers implemented Spiffy's mobile service platform with operational support and mobile coaching from MSX. The pilot demonstrated strong results across customer satisfaction, service efficiency, and business benefits prompting HMA to invest in mobile service as a broader strategic initiative. A standout example came from the program's pilot with Hyundai of New Port Richey, where Spiffy-powered mobile solutions drove measurable gains in service throughput, customer retention, and recall completion-becoming a blueprint for how HMA dealers nationwide can extend service beyond the bay. Under the expanded partnership: * Spiffy provides its end-to-end mobile service platform, including scheduling and routing technology, customer experience tools, and its industry-leading van upfit solutions, along with proven operational processes designed to drive mobile service success. * MSX leads implementation and field execution, working directly with HMA dealers to deploy, train, and operationalize mobile service at scale. * HMA-Backed Incentives: To support dealer investment, HMA is offering substantial earn-back incentives per participating dealers for a limited time. Incentives are paid out as dealers reach key milestones, including initial launch activity and ongoing repair order volume targets. A key driver of the program's value is expanding shop capacity while improving customer satisfaction. As service departments face growing demand and limited in-bay availability, mobile service enables HMA dealers to shift eligible work out of the shop and deliver it directly at the customer's home or workplace-freeing up fixed operations capacity, reducing scheduling friction, and creating a more convenient service experience that strengthens customer loyalty. "Mobile service is no longer an experiment in automotive retail, it's a strategic capability for dealers that want to increase service capacity, improve customer retention, and meet the expectations of today's convenience-oriented consumer," said Karl Murphy, Founder and CEO of Spiffy. "What makes this partnership exciting is that Hyundai, MSX, and Spiffy are aligned around operational execution at scale. The pilot proved that when dealers combine the right technology, implementation support, and operational processes, mobile service can drive measurable business results quickly. We believe Hyundai is positioning its dealers to lead the next generation of fixed operations." The pilot dealers demonstrated measurable improvements, including increased service lane throughput, higher customer retention, stronger recall completion rates, and strong adoption of mobile appointments. Dealers also benefited from optimized routing, transparent scheduling, and a seamless customer experience powered by Spiffy's platform. HMA's investment reflects a growing recognition across the automotive industry that convenience-driven service offerings are critical to meeting evolving customer expectations. "The success of the pilot made it clear that mobile service is a valuable opportunity for our dealers and our customers," said Michel Poirier, vice president, Aftersales and Customer Experience, Hyundai Motor America. "With Spiffy's technology and MSX's implementation expertise, we're confident in our ability to scale this capability across the network." As the program expands, HMA dealers will gain access to a turnkey mobile service solution designed to integrate seamlessly with existing operations while unlocking new revenue streams and enhancing the overall ownership experience. With a 2026 goal of reaching 150 dealers and even more growth planned for 2027, the program is positioned for rapid, sustained expansion across the HMA network. About Spiffy Spiffy(R) is the mobile operating system for automotive service execution, purpose-built to help dealerships and OEM programs deploy and scale mobile service with operational consistency and economic discipline. With more than 4 million services completed and over 11 years of real-world mobile operations experience, Spiffy enables fixed operations teams to confidently extend service beyond the bay while maintaining control, efficiency, and brand standards at scale. Spiffy measures success by helping dealers increase fixed operations capacity, improve mobile utilization, increase fixed revenue and gross profits, and strengthen long-term customer retention. About MSX MSX is a global provider of technology-enabled business process outsourcing services to automotive manufacturers and dealers, specializing in driving performance across sales, service, and customer experience. About Hyundai Motor America Hyundai Motor America offers U.S. consumers a technology-rich lineup of cars, SUVs, and electrified vehicles, while supporting Hyundai Motor Company's Progress for Humanity vision. Hyundai has significant operations in the U.S., including its North American headquarters in California, the Hyundai Motor Manufacturing Alabama assembly plant, the all-new Hyundai Motor Group Metaplant America, several cutting-edge R&D facilities and more than 855 independent dealers. These operations are part of Hyundai Motor Group, which is investing $26 billion in the U.S. from 2025 to 2028. Media Contacts: Ethan Peikes Director of Marketing 203-940-0658 Michele Tinson Sr. Manager, Corporate, Safety and Product Hyundai Motor North America 734-740-4650 Tarini Singh Global Communications Manager MSX International +44 07717 618595 View the original on ACCESS Newswire
MSX International moves UK headquarters to Knowledge Gateway.
MSX International Inc. is moving its world headquarters from Auburn Hills, MI, to 22355 W. Eleven Mile Road in Southfield, MI.
Federman & Sherwood investigates MSX International Inc for data breach.