Client Service Associate

This position will assist advisors and other team members in an administrative capacity to serve a client base consisting of high-net-worth families and business owners.

As a Client Service Associate, you will be responsible for managing client communications and support. In this role you will work with Wealth Advisors, Associate Advisors, and Operations team members to ensure client service needs are met, providing a superior level of service and enhancing the client experience. The Client Service Associate serves as an important liaison between advisors and operations and is the backbone of successful client management.

Primary Responsibilities

• Communicate with clients via telephone, email, and in-person in a professional manner to ensure requests are met in a timely and professional manner
• Schedule client review meetings between clients and advisors
• Monitor cash deposits, withdrawals, and balances in client accounts
• Process client requests (RMD’s, wires, ACH/Money Links, check distributions, charitable giving, address changes, etc.)
• Consistently follow procedures to be compliant
• Gain understanding of custodian processes, particularly Charles Schwab and Fidelity
• Work effectively as part of a team

Secondary Responsibilities

• Assist with multiple client and practice-related projects at one time
• Obtain and organize confidential client records
• Maintain the database in CRM with client information
• Prepare & facilitate reports for client review meetings and quarterly client reports
• Initiate and monitor Operations tasks relating to client accounts and transactions
• Collaborate with Wealth Advisors, Associate Advisors, Operations, portfolio managers, and platform support to ensure client needs and objectives are accurately met
• Onboard and train new clients to facilitate a positive client experience in using technology and obtaining and sharing records, reports, and communications

Basic Qualifications

• Strong communication skills for working with clients and team members
• 2-year degree in a financial planning-related field (business, tax, finance, or accounting) or equivalent work experience
• Experience of 3 or more years in a Wealth Management, Tax, or Financial Services related industry
• Strong attention to detail, accuracy, and problem-solving
• Acceptable compliance record in prior position(s)
• Ability to work efficiently, effectively, and independently in order to see projects through to completion
• High proficiency in the Microsoft Office suite, including Outlook, Excel, and PowerPoint