Centralized Follow-Up Registered Nurse

SUMMARY

The Centralized Follow-Up RN  provides direct nursing and healthcare services under the direction of the
Lead Clinician and in accordance with the PPSE Medical Standards and Guidelines. The Centralized Follow-up role encompasses the oversight, coordination, and direct participation in PPSE’s centralized follow up program.  The RN/Centralized Follow-up role is a member of the healthcare team and is expected to keep a current base of knowledge on abortion, contraception, STIs, surgical nursing support, nursing best practices, and current trends in sexual and reproductive healthcare and to participate in PPSE’s after-hours call rotation 

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to communicate effectively with multiple audiences.  

2. Ability to work independently and as a team member.  

3. Ability to prioritize and manage numerous projects simultaneously.  

4. Self-motivated, with ability to work with little direct supervision.  

5. Excellent written and verbal communication skills.  

6. Accuracy and attention to detail are essential.  

7. Professional appearance and attitude.  

8. Ability to provide / support the provision of objective information to women about all pregnancy options available to them (abortion, adoption, or parenting), in the event of an undesired pregnancy 

9. Commitment to Planned Parenthood’s mission and goals

10. Availability to work flexible hours, including weekends and evenings as required.  

11. Ability and willingness to travel within GA and AL.

12. Reliable means of transportation for onsite and off-site work.

13. If using a personal vehicle to drive for work purposes, a valid GA driver license and current auto insurance in compliance with the minimum requirements of GA vehicle code are required.

EDUCATION AND/OR EXPERIENCE:

1. Graduate of an accredited School of Nursing

2. A valid and current AL and GA License as a Registered Nurse required (AL License may be obtained during 90-day introductory period)

3. Current American Heart Association BLS and ACLS certification required (ACLS may be obtained during 90-day introductory period)

4. 1-3 years of experience working as an RN, preferably in Family Planning, Women’s Health, or Public Health

Essential Duties and Responsibilities

General

Accurately documents all care, services, diagnosis, and treatments properly in patient medical records in accordance with PPSE Medical Standards and Guidelines

Assists in family planning care and helps in maintaining clinic flow 

Dispenses contraceptives and administers medications, including IV sedation, according to protocols 

Participates in PPSE’s centralized follow up program as described below

Answers patient calls (including participation in the after-hours call rotation) and gives patient assistance in regards to medical questions, lab and/or test results, referrals, and general information

Completes duties in a timely manner, according to established deadlines

Assists with the opening and closing of clinic as assigned

Maintains and protects client confidentiality at all times

Ensures compliance with all applicable laws and regulations governing PPSE’s services

The RN is responsible for assisting providers in all visit types, administering medications, overseeing post-operative recovery, providing patient education and counseling, providing patient follow up.



Patient Counseling and Education

Provides counseling and patient education on contraception, medication, medical treatments, lab tests, medical recommendations, and/or referrals 

Provides instructions and counseling to recovery room patients to include giving verbal and written aftercare instructions and birth control information 

Lab

Assists in the lab and with specimen collection as needed

Assist clinic team with required state reporting

Centralized Follow-up

Participates in centralized follow-up for all PPSE sites; referrals, follow up and quality control programs

Explains abnormal lab result findings to patients including, the nature of the abnormal findings, the implications of the findings, the possible consequences of not receiving additional diagnosis and/or treatment, an explanation of management options and provision of appropriate referral sources, as indicated, informing client that it is their responsibility to obtain follow-up care

Generates follow up reports and carries out telephone, mailed or electronic notifications per PPSE protocol

Provides notification to patients for abnormal lab and imaging results as assessed by clinicians

Consults with clinician as necessary for medical related calls from patients that are beyond their scope of knowledge/practice.

Identifies appropriate referral cases based on information collected from physicians, members of the health care team, review of the medical record and use of high risk screening criteria

Sends Georgia/Alabama Department of Health, Practitioner Disease Report Form for all reportable diseases to appropriate Health Department

Maintain up-to-date and accurate handouts, notification letter, reminder letters to mail to patients for all referrals and follow-up 

Organizes and sends appropriate notification letters and fact sheets for first, second and third contact attempts.

Sends reminder letters within a specified time frame for required labs.

Makes appointments in EPM for patients when necessary.

Acts as an integral player in the development of high-risk case management to include items such as beta quantitative HCG follow-up, PAP follow-up

Communicates effectively with medical leadership in regard to follow-up plans, using the PPSE Standards and Guidelines as a resource

Triage

The RN-CFU assists health center staff by triaging and responding to patient complaints over the phone, answering patient questions about their health status and care plans, as well as by facilitating urgent follow-up care at the health center. The CFU Nurse will involve lab interpretation, and radiology interpretation under the guidance of a Clinician

Check voicemail/clinical tasking/patient portal questions throughout the day, return appropriate calls, and maintain accurate documentation of patient information for calls RN needs to return.

Additional Responsibilities

Assists in other areas of the clinic as needed and as directed by physician and/or Health Center Manager including supporting Abortion Care in clinic by:

Assist with the opening and closing of clinic as assigned

Assists in abortion and family planning care and helps in maintaining clinic flow

Dispenses contraceptives and administers medications, including IV sedation, according to protocols

Provides counseling and patient education on abortion, contraception, medication, medical treatments, lab tests, medical recommendations, and/or referrals

Provides pre-abortion counseling and printed materials to patients in accordance with state regulations

Provides instructions and counseling to recovery room patients to include giving verbal and written aftercare instructions and birth control information

Provides all nursing care of patients in preparation for procedures, during procedures, the recovery period, and discharge by the physician as applicable based on services

Ensures crash cart medications remain stocked and equipment functions properly

As authorized and applicable, manage analgesia and sedation during in-clinic abortion to include administration of IV medication, documentation, and monitoring of patient response and vital signs 

As authorized and applicable, oversee recovery room including assisting and monitoring patients in recovery to include taking vital signs, dispensing medications, and reporting signs or symptoms of post abortion complications to the physician

Assist physician with emergencies during clinic; train staff on medical emergencies 

Languages Spoken
• English required, Bilingual preferred (English/Spanish)
 
OTHER DUTIES AND RESPONSIBILITIES:
 
• Performs other duties as may be assigned by the Health Center Manager, CFU Coordinator, Patient Services Leadership and/or Lead Clinician
 
PHYSICAL REQUIREMENTS:
 
This position requires the ability to see, hear, speak, sit, stand, walk, reach, grasp, push/pull, and drive regularly. May occasionally require bending, stooping, kneeling, and lifting/carrying up to 25 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.