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ASDA

Retailer selling groceries, fashion, homeware

Online Manager

Picking & PackingPosted on Nov 13
Full-timeAlloa, UKIn-person

About the Job

Requirements

  • Experience as a Team Leader, Supervisor, or Manager in a complex online retail environment.
  • Operational knowledge of an online retail environment.
  • Knowledge of improving availability and picking rate, reducing waste, and managing shrink.
  • Experience developing teams and managing change through leadership and building resilience.
  • Strong organisational skills and customer service ability.
  • Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

  • Run the day-to-day operation of the store's online service, keeping the team engaged, ensuring vans are on the road, and maintaining customer satisfaction.
  • Manage the online shrink agenda using structured processes and data-led decisions.
  • Validate picker and driver resourcing for the store through effective rota planning.
  • Drive picking accuracy and consistent online operations.
  • Plan and execute shopfloor trading activity, delivering availability standards and key metrics through routines and processes.
  • Coach the team to improve routines and processes, create a customer-focused selling culture, and drive picking accuracy.
  • Provide value across the online operation, respond to customer feedback, and create and execute action plans based on audits.
  • Support team development and encourage resilience, ownership, focus, and engagement.

About the Company

ASDA

Retailer selling groceries, fashion, homeware

ASDA is a British retailer selling groceries, fashion, homeware and baby products through a network of stores and an online platform. Products are stocked in stores and online, with standard checkout and options for delivery or collection, plus in-store services like pharmacies and cafes that support shopping. ASDA differentiates itself by offering a wide range of quality items at competitive prices along with convenient services and facilities that make shopping easier for families. The company aims to provide a seamless, affordable, and convenient shopping experience whether customers shop in-store or online.

Company size
10,001+
Company stage
Debt Financing
Total funding
$2.6B
Headquarters
Leeds, United Kingdom
Founded
1949

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