Guest Relations Officer
Domes Resorts & Reserves
Guest Relations Officer
Domes Resorts & Reserves
Curated destinations with culture-driven hospitality
Domes Resorts & Reserves · Schisma Eloundas, Greece · Contract · Posted 2026-11-09
Workplace: on_site
Department: Guest Relations
A place to begin. A place to belong.
Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.
We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.
Join us as our Guest Relations Officer at Domes of Elounda, Autograph Collection Resort. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.
About the role
As Guest Relations Officer at Domes of Elounda, you will create a welcoming atmosphere and make sure every guest's stay is enjoyable and memorable. You will be the link between our guests and the hotel team, answering questions, resolving concerns and promoting our services and experiences.
What you will do
Promoting hotel services
Promote hotel amenities, services and packages to enhance the guest experience.
Organise and host guest engagement activities and events.
Upsell room upgrades and additional services to grow revenue.
Promote hotel facilities such as restaurants, bars and the spa.
Resolving guest concerns
Resolve guest concerns quickly and efficiently to keep satisfaction high.
Follow up with guests to make sure their concerns have been fully resolved.
Communication
Work with other departments, such as housekeeping, maintenance and food and beverage, for seamless service.
Keep guests informed about hotel services, special offers and events.
Give personalised assistance and respond promptly to guest questions and requests.
Record keeping
Keep accurate records of guest interactions, feedback and special requests in the hotel system.
Prepare reports on guest satisfaction and service trends for management.
Concierge services
Help guests with reservations and recommendations for local attractions, dining and transport.
Coordinate special requests, such as room preferences, celebrations or specific amenities.
What you will bring
Good spoken and written English.
Good knowledge of Opera or a similar property management system and other hotel software.
Excellent communication and interpersonal skills with guests and colleagues.
The ability to work in a fast paced environment and stay professional under pressure.
The ability to resolve guest concerns effectively and promptly.
The ability to adapt quickly to changing guest expectations and operational challenges.
The ability to manage several guest requests at once while keeping quality high.
Previous experience in front office or guest services, ideally in luxury hospitality, is desirable.
A degree or diploma in hospitality is desirable.
A second foreign language is desirable.
What we offer
Competitive salary and benefits (shared before your first interview)
Continuous training and development opportunities
Career mobility across our brands and destinations
A friendly and supportive work environment
Pay Transparency
All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.
Equal Opportunity and Equal Pay
Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.
All applications will be handled in strict confidentiality.
Your career, your journey. We are with you every step of the way.
Apply at Domes Resorts & Reserves
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Curated destinations with culture-driven hospitality
Domes Resorts & Reserves curates lifestyle hospitality experiences in Greece and select European destinations. The company handpicks destinations with cultural appeal and builds its offerings around curated concepts, signature experiences, and distinctive brands to create memorable stays. Its products are experiential hospitality experiences across regions like Crete, the Ionian Islands, Chalkidiki, the Cyclades, Athens, and Portugal, delivered through a network of properties and brand concepts designed to showcase local culture. The company differentiates itself from competitors by focusing on culture-sharing destinations and developing branded concepts and experiences rather than just hotels or rooms. The goal is to connect cultures and celebrate destinations by offering meaningful, artistically driven stays that reflect local culture and community.
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