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Egyptian Banks

Operates interoperable national payments network

IT Capacity Planning and Performance Team Leader - NOC Excellence

IT OperationsConfirmed live in the last 24 hours
Full-timeNew Cairo City, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Computer Science, Engineering, or a related field is required.
  • At least 6 years of relevant experience in IT Operations or Service Management is required.
  • Strong hands-on experience with Dynatrace APM, including full-stack monitoring, service flow analysis, synthetic monitoring, and real user monitoring, is required.
  • Strong hands-on experience with Splunk, including data ingestion, correlation, visualization, and anomaly detection, is required.
  • Strong hands-on experience with Ansible Automation Platform for operational task automation and configuration management is required.
  • Expertise in capacity modeling, workload analysis, infrastructure performance tuning, and horizontal and vertical scaling strategies is required.
  • Experience managing and governing a configuration management database, service catalogs, and service performance key performance indicators is required.
  • Scripting and automation experience with tools such as Python, PowerShell, Bash, or YAML for Ansible is required.
  • Knowledge of IT service management practices and frameworks, such as ITIL v4, particularly Incident, Problem, Configuration, and Capacity Management, is required.
  • Leadership experience managing and coaching technical teams and third-party service providers is required.
  • Experience in highly available, high-transaction production environments is required.
  • Analytical and data visualization skills focused on turning operational data into actionable insights are required.
  • Communication, stakeholder management, and presentation skills are required.
  • Organizational, coordination, and decision-making abilities are required.
  • A self-driven, innovative approach with a focus on continuous improvement and service reliability is required.

Responsibilities

  • Define and maintain capacity planning models and performance baselines across production services and infrastructure layers.
  • Develop, maintain, and execute short- and long-term capacity and performance plans aligned with service growth and demand forecasts.
  • Analyze business forecasts and usage trends to proactively identify required infrastructure or service expansions.
  • Deliver weekly and monthly capacity and performance reports with actionable insights and forecasting trends.
  • Own the Configuration Management and Capacity Management processes and ensure alignment with ITSM best practices.
  • Maintain the accuracy of the Configuration Management Database through continuous audits and governance practices.
  • Own the enterprise service catalog and integrate new services with defined SLAs and delivery models.
  • Design and implement end-to-end monitoring strategies for services, systems, and infrastructure using advanced observability platforms.
  • Deploy and maintain Dynatrace APM for full-stack service performance visibility, transaction tracing, and AI-powered root cause detection.
  • Use Splunk for real-time log analysis, performance dashboards, anomaly detection, and operational insights.
  • Integrate performance and capacity dashboards to support proactive service management and executive reporting.
  • Provide advanced technical and functional support for Dynatrace APM, Splunk, and Capacity Management platforms.
  • Implement proactive mechanisms to detect performance degradation using AI/ML-powered alerting and historical trend analysis.
  • Automate repetitive operational tasks, including capacity scaling and disaster recovery procedures, using Ansible Automation Platform.
  • Collaborate with application and infrastructure teams to resolve performance issues and deliver ongoing improvements.
  • Own, maintain, and automate disaster recovery playbooks to improve recovery time objectives and operational readiness across services.

Desired Qualifications

  • Experience in financial or other critical services environments is preferred.

About the Company

Egyptian Banks

Operates interoperable national payments network

EBC builds and operates Egypt’s national payments infrastructure to enable fast, interoperable transfers. Its products include the 123 Shared Cash Network for ATM and cash-point connectivity, the Automatic Clearing House for batch interbank transfers, Meeza Digital that links 32 million mobile wallets for money moves and QR payments, the Meeza National Card Scheme, and the Instant Payment Network for 24/7 instant payments across cards, wallets, and bank accounts. The INSTAPAY app lets consumers access bank accounts for instant transfers anytime. EBC differentiates itself by acting as the central hub of the national payment ecosystem with government-backed credibility and a multi-rail platform focused on financial inclusion and a cashless society. The goal is to be the nucleus of the national payment ecosystem and accelerate electronic payments nationwide.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
New Cairo City, Egypt
Founded
1995

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