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Trinny London

Direct-to-consumer premium makeup and skincare

Business Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeLondon, UKIn-person

About the Job

Requirements

  • Experience leading a team, ideally within the luxury sector.
  • Passion for makeup and skincare.
  • Proven experience leading a team to success within the retail industry.
  • Strong communication and mathematical skills.
  • Comfort working toward and exceeding key performance indicators.
  • Punctuality and organization.

Responsibilities

  • Lead the team from the front by achieving personal targets, improving product knowledge and staying current with beauty trends, conducting appointments and elevating artistry, and demonstrating a customer-centric approach.
  • Manage the daily, monthly, and quarterly running of the counter, creating business plans to ensure business success and smooth operations.
  • Complete and distribute rotas, and log payroll, sickness, holidays, one-to-one notes, ROCs, and right-to-work checks in the human resources system.
  • Oversee inventory checks, stock counts, and visual merchandising.
  • Follow health and safety procedures accurately.
  • Use retail management and team meetings to provide feedback on counter performance.
  • Ensure the team and counter meet business objectives, targets, and key performance indicators; address underperformance and seek support from the Training Team or Area Manager when necessary.
  • Motivate the team to improve artistry, product knowledge, and performance, using education and training resources.
  • Conduct weekly one-to-ones and monthly reviews, supporting team members’ ambitions to progress.
  • Address performance, attendance, or conduct issues independently in line with company expectations and procedures, escalating when necessary.

Desired Qualifications

  • Experience leading a team within the luxury sector.

About the Company

Trinny London

Direct-to-consumer premium makeup and skincare

Trinny London offers premium, multitasking makeup and skincare products personalized for individual needs and sold directly through its e-commerce platform to a global audience. Its products are designed to address multiple needs in one formula and are paired with a skincare routine that enhances makeup performance, such as double cleansing and liquid exfoliation. The brand differentiates itself by combining personalization, multitasking formulas, and a skincare-first approach within a direct-to-consumer model, avoiding traditional retail channels. Its goal is to give modern consumers convenient, high-quality beauty solutions that boost confidence and support efficient daily routines.

Company size
201-500
Company stage
Debt Financing
Total funding
$55.9M
Headquarters
London, United Kingdom
Founded
2017

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