Media Management Operations Specialist

Job Description

This is a project/limited term position, unless otherwise amended or terminated as deliverables within this project are completed.

The Media Management Operations Specialist is a specialized, hands-on technical role responsible for the processing, management, quality control, organization, storage, and lifecycle of media assets supporting network broadcast, sports, news, and production operations.

Job Duties:

• Execute and monitor media ingest, transcoding, transfer, QC, archive, restoration, export, and distribution workflows across broadcast, post-production, and cloud-based environments.
• Manage and organize media within MAM, AVID, Cloud systems, archive, and shared-storage systems, ensuring assets are properly processed, organized, accessible, and available within required deadlines.
• Perform comprehensive technical and visual quality control (QC) of media, identifying issues involving video, audio, timecode, resolution, frame rate, synchronization, file integrity, metadata, and technical specifications.
• Validate metadata, naming conventions, folder structures, media placement, and delivery specifications to ensure accuracy and compliance with established standards.
• Monitor media storage, asset availability, retention, archive, and restoration activities in support of content lifecycle and storage-management requirements.
• Independently troubleshoot failed or delayed ingest, transcode, transfer, archive, restoration, and delivery workflows and perform appropriate first-level corrective actions.
• Analyze workflow failures, identify potential points of failure, gather relevant technical information, and provide detailed escalations to Engineering, Media Systems, and other technical teams when required.
• Support time-sensitive media requirements for live events, sports, digital streaming, broadcast, and production operations.
• Maintain accurate operational documentation and clearly communicate workflow status, technical discrepancies, risks, and escalations to appropriate stakeholders.
• Identify opportunities to improve media-management processes, operational efficiency, and workflow reliability.
• Collaborate with Media Operations, Sports Operations, Production, Editorial, Engineering, Media Systems, and other technical teams to resolve issues and meet critical production deadlines.
• Adapts to fluctuating schedules, including nights, overnights, weekends, and holidays, in a high-demand, fast-paced environment.
• Works under the direct supervision of the Sr Manager of Media Operations and is responsible for completing any other tasks as assigned by the manager.

Qualifications

Basic Requirements:

• Minimum 5 years of experience in a production, postproduction, broadcast, or communications environment
• Fluency in English & Spanish
• Strong technical knowledge of broadcast media management and post-production workflows, including ingest, transcoding, QC, media movement, storage management, archive, restoration, distribution, and content lifecycle management.
• Demonstrated proficiency with professional MAM and AVID environments, including AVID Media Composer, Interplay, Media Central Cloud UX, Media Shuttle, or comparable broadcast and post-production platforms.
• Strong knowledge of professional video formats, codecs, resolutions, frame rates, and media specifications, including HD, UHD/4K, MXF, MOV, MP4, Apple ProRes, XAVC, and proxy media.
• Strong understanding of cloud-based broadcast and post-production environments, including Microsoft Azure or comparable cloud technologies and the integration of cloud and on-premises media workflows.
• Demonstrated expertise in technical and visual media QC, including the ability to identify and assess video, audio, timecode, synchronization, metadata, file-integrity, and specification-related issues.
• Strong knowledge of media storage, metadata management, naming conventions, folder structures, asset organization, retention, archive, and restoration principles.
• Demonstrated ability to independently troubleshoot media workflow failures, identify probable causes, perform initial corrective actions, and determine when technical escalation is required.
• Strong analytical and problem-solving skills with an understanding of workflow dependencies and downstream impacts across editorial, production, distribution, and broadcast operations.
• Ability to interpret technical specifications and media delivery requirements and ensure assets meet established technical and operational standards.
• Ability to independently prioritize and manage multiple high-volume, time-sensitive workflows while maintaining accuracy and attention to detail.
• Strong written and verbal communication skills with the ability to clearly communicate technical issues to both technical and non-technical stakeholders.
• Ability to quickly learn and develop proficiency in new broadcast, post-production, MAM, cloud, and media-management technologies.

Desired Characteristics:

• Bachelor’s or 2-year degree in Communications or Media preferred
• Experience in international broadcast operations or media.
• Familiarity with broadcast and digital streaming media workflows.
• Exceptional time management, facilitation, and organizational skills
• Self-starter who exhibits ownership on assigned tasks and who will push for solutions that solve immediate problems while building towards long-term goals
• Ability to multitask and work in a fast paced, dead-line driven environment
• Accustomed to working in a team and collaborating with all levels within the organization
• Demonstrates strong attention to detail
• Ability to build rapport with clients and manage expectations
• Ability to effectively be flexible in approach, and respond well to pressure

Additional Requirements:

• This position is required to be performed on onsite from an NBCUniversal-designated worksite. 
• Must be willing to work in the greater Miami, Florida area
• Willingness to travel with short notice and on weekends
• Must be 18 years or older
• Must be willing to work flexible hours including late and/or last-minute scheduling changes in a 24/7 production work environment
• Must be available to work (whenever necessary for show production) early mornings, evenings, overnights, holidays and weekends
• Must have unrestricted work authorization to work in the United States.
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].