Ownership & Loyalty Advisor

Job Description

Do you want to build a world of amazing abundance?

At Tesla that is our mission.

We are looking for Ownership & Loyalty Advisor to support our team in Zug.

We offer:

• Career development and further training: At Tesla, you will have the opportunity for personal and professional development through regular performance reviews, targeted training, and professional development opportunities (e.g. high voltage training, management training)  
• Corporate culture: Immerse yourself in our inspiring corporate culture where innovation, teamwork and passion take center stage. 
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that are helping to shape the future of the automotive industry and sustainable energy. 
• Benefits and perks: You can expect a competitive salary and benefits package that includes Tesla shares or a Cash Award as well as access to our Corporate Benefits and Tesla’s Employee Assistance Program, 25 days holiday, a 13th monthly salary. 
• Dedicated team and positive working atmosphere: work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energies
  

Job Responsibilities

• Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla

• Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution

• Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates

• Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated

• Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience

• Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!  

• Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience
  

Job Requirements

• Passion for Tesla's mission and products, and a desire to share this with others

• Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)

• The ability to explain complex topics to customers in simple terms

• Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships

• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines

• Strong attention to detail and organizational skills

• Ability to work independently and as part of a team

• Valid Driver License