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Transcom

Outsourced AI-driven CX solutions provider

Video Identification Agent

Customer SupportConfirmed live in the last 24 hours
Part-timeOsijek, CroatiaIn-person

About the Job

Requirements

  • German language proficiency at a minimum B2 level and English language proficiency at a minimum B1 level.
  • Basic proficiency using Microsoft Office.
  • Ability to communicate and interact effectively.
  • Ability to work independently and demonstrate motivation, organization, and openness.

Responsibilities

  • Complete training to learn the systems and processes required for the role.
  • Provide customer support and respond to inquiries promptly via video calls.
  • Communicate daily in German and English.
  • Resolve inquiries involving verification of customers’ personal information via video calls.
  • Work from the Osijek office.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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