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MSX International

Automotive dealer performance and repair optimization

Automotive B2B Order Delivery Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeCologne, Germany€45k /yrIn-person

About the Job

Requirements

  • First professional experience in customer service, order management, supply chain, logistics, or the automotive environment.
  • Fluent German and good English language skills.
  • Proficiency with ERP, CRM, or order-management systems.
  • Strong communication and customer-service orientation.
  • Structured and careful working style with high attention to detail.
  • Ability to coordinate multiple tasks and set priorities.
  • Solution-oriented thinking and a hands-on approach.

Responsibilities

  • Manage the complete order and delivery process for B2B customers.
  • Serve as the point of contact for workshops, car dealerships, retailers, and suppliers.
  • Monitor orders, delivery dates, and shipping processes.
  • Handle and resolve delivery discrepancies, backlogs, and customer inquiries.
  • Work closely with logistics, purchasing, warehouse, and sales teams.
  • Ensure accurate order processing and data maintenance in relevant systems.
  • Analyze delivery problems and implement appropriate solutions.
  • Contribute to continuous improvement in customer satisfaction and process quality.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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