Coins.ph

Digital wallet, bill payments, crypto trading

Wallet Leader - Head of Wallet Operations

TreasuryUpdated on Nov 10

Full-timeNo salary listed

About the Job

Requirements

At least 7 years of experience in crypto, fintech, or financial infrastructure, including at least 3 years running wallet operations at a licensed virtual asset service provider or exchange.
Strong hands-on production experience with Fireblocks, including vault management, transaction policies, approval and signing workflows, and application programming interface or webhook integrations.
Experience running wallet operations across multiple entities or jurisdictions, or at equivalent scale.
Understanding of major blockchains, including Bitcoin, Ethereum, Ethereum Virtual Machine chains, and Tron, and on-chain transaction monitoring.
Working knowledge of key management, multi-signature, and multi-party computation concepts.
Proven experience building controls, standard operating procedures, and audit-ready documentation.
Experience leading an operations team across locations.
Strong English communication skills.
Must be based in Hong Kong or willing to relocate.

Responsibilities

Own global wallet operations end to end, covering hot, warm, and cold wallets.
Manage daily fund movements, including customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing, and sweeping across chains and entities.
Operate the Fireblocks environment day to day, including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting, and application programming interface integrations.
Run wallet operating procedures with strict approval, maker-checker controls, and segregation of duties, and keep them current as the business grows.
Monitor wallet balances, on-chain activity, and pending transactions, and resolve stuck, failed, or delayed transactions quickly.
Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit.
Manage new chain and token onboarding from the operations side, working with Engineering and Security.
Handle wallet incidents and escalations, and lead post-incident reviews.
Keep wallet operations in line with Compliance and Security requirements, and support auditor and regulator requests when needed.
Lead, coach, and build the wallet operations team, including colleagues in other locations, with clear coverage across time zones.

Desired Qualifications

Experience with custody or multi-party computation platforms alongside Fireblocks, such as Copper, BitGo, or Cobo.
Experience with exchange and over-the-counter wallet operations at scale.
Experience passing external audits and regulatory inspections.
Experience working across time zones with teams in Asia and other regions.
Cantonese or Mandarin language skills are a plus.

We are looking for a Wallet Leader to own wallet operations across our global business. You will be based in Hong Kong and run day-to-day wallet operations for every region we operate in. You will make sure funds move safely, accurately and on time, and you will lead the wallet operations team. You'll work closely with Security, Compliance, Engineering, Finance and Customer Operations.

Key Responsibilities

Own global wallet operations end to end, covering hot, warm and cold wallets.
Manage daily fund movements: customer withdrawals, hot wallet top-ups, cold storage transfers, rebalancing and sweeping across chains and entities.
Operate our Fireblocks environment day to day, including vault management, user roles and permissions, transaction authorization policies, approval workflows, whitelisting and API integrations.
Run wallet operating procedures (SOPs) with strict approval, maker-checker and segregation of duties, and keep them current as the business grows.
Monitor wallet balances, on-chain activity and pending transactions, and resolve stuck, failed or delayed transactions quickly.
Run regular wallet reconciliations and proof-of-reserves processes with Finance and Audit.
Manage new chain and token onboarding from the operations side, working with Engineering and Security.
Handle wallet incidents and escalations, and lead post-incident reviews.
Keep wallet operations in line with Compliance and Security requirements, and support auditor and regulator requests when needed.
Lead, coach and build the wallet operations team, including colleagues in other locations, with clear coverage across time zones.

Requirements

7+ years in crypto, fintech or financial infrastructure, with 3+ years running wallet operations at a licensed VASP or exchange (e.g. OSL, HashKey, or similar).
Strong hands-on experience with Fireblocks in a production environment, including vault management, transaction policies, approval and signing workflows, and API or webhook integrations.
Experience running wallet operations across multiple entities or jurisdictions, or equivalent scale.
Solid understanding of major blockchains (BTC, ETH, EVM chains, Tron, etc.) and on-chain transaction monitoring.
Working knowledge of key management, multi-sig and MPC concepts.
Proven experience building controls, SOPs and audit-ready documentation.
Experience leading an operations team across locations.
Strong communication in English. Cantonese or Mandarin is a plus.
Based in Hong Kong or willing to relocate.

Nice to Have

Experience with other custody or MPC platforms alongside Fireblocks (e.g. Copper, BitGo, Cobo).
Experience with exchange and OTC wallet operations at scale.
Experience passing external audits and regulatory inspections.
Experience working across time zones with teams in Asia and other regions.

About the Company

Coins.ph

Digital wallet, bill payments, crypto trading

Coins.ph is a digital wallet and financial services platform in the Philippines. It lets users pay bills (utilities, government services, telecom), buy mobile load, and trade cryptocurrencies like Bitcoin, Ethereum, and Bitcoin Cash. The service targets individuals who want an easy way to manage money and pay for services, as well as small businesses that need simple payment workflows. Transactions incur small fees, and Coins.ph earns through partnerships and rebates with service providers. A cardless ATM feature allows cash withdrawals without a physical card. The product is designed to be simple and accessible, aiming to make financial tasks fast and convenient. The company’s goal is to provide seamless, all-in-one financial services that expand access to digital money for Filipinos.

Company size: 201-500
Company stage: Series C
Total funding: $40.1M
Headquarters: Manila, Philippines
Founded: 2014

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