Implementation Manager - Dutch Speaking
About the job
- At least 2 years as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent degree in a relevant field.
- Technical confidence to understand the software in full.
- Native or near-native Dutch.
- Excellent verbal and written communication skills.
- Ability to explain complex concepts in a concrete, easy-to-understand way.
- Strong organisational skills and attention to detail.
- Ability to learn quickly and keep up in a fast-growing environment.
- Ability to prioritise and multitask across clients and colleagues.
- Lead onboarding for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training.
- Build and run a tailored project plan for each customer to ensure implementation is smooth, on time, and in line with service-level agreements, while managing external and internal stakeholders.
- Ensure new customers see the value of Payhawk quickly by maximising adoption during implementation and aligning setup with their business needs.
- Use product data and insights to identify ways to optimise customer setups and use cases so customers continue to get more value from Payhawk.
- Help customers scale their use of Payhawk as their business grows or needs change, providing expert guidance when they adjust setups or adopt new features.
- Act as a trusted advisor, helping customers align Payhawk's capabilities with internal processes to reach desired outcomes.
- Contribute to retention by driving high contract utilisation, product adoption, and overall customer satisfaction.
- Collect customer feedback on product improvements and feature requests, and share it with Product teams.
- Find and propose process improvements to onboarding and adoption.
- Hand off qualified upsell opportunities identified with customers to Account Executives.
- Work closely with cross-functional teams to stay aligned and deliver value to customers.
- Experience in the fintech industry.
About the company
Payhawk offers a spend management platform for businesses operating across countries, unifying corporate cards, expense reimbursements, accounts payable, and accounting software in one system. It automates data capture by matching receipts to transactions and extracting key details, providing a real-time view of expenses. The platform handles card management, reimbursements, invoicing, and accounting within a single interface, reducing manual tasks. The goal is to simplify and control global business spending by automating financial workflows and delivering real-time insights to finance teams.
Company Size
201-500
Company Stage
Series B
Total Funding
$236M
Headquarters
London, United Kingdom
Founded
2018
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Simplify's Take
What believers are saying
- September 2026 launches in Warsaw and Stockholm expand distribution into fast-growing EU markets.
- Payhawk passed $100M ARR in 2026, with 95% payment-volume growth.
- Fall 2026 Playbooks and Implementation Agent shorten onboarding from days to hours.
What critics are saying
- Ramp, Brex, and Pleo compress margins by bundling cards with adjacent finance software.
- Agentic features raise trust and audit risk if one workflow miscodes payments in 2026.
- ERP vendors like SAP and NetSuite can replicate workflows, commoditizing Payhawk’s middle layer.
What makes Payhawk unique
- Payhawk unifies cards, AP, expenses, travel, and procurement in one controlled workflow.
- Its AI Office of the CFO executes tasks inside Claude and ChatGPT.
- Local payment rails, KSeF, and Swedish IBANs deepen country-specific enterprise moats.
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Benefits
- Health Insurance
- Dental Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Gym Membership
- Commuter Benefits