Application Developer
Quantrics
Application Developer
Quantrics
Outsourced customer care and contact center
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ROLE OVERVIEW |
The Application Developer (Dev 2) is responsible for designing, implementing, maintaining, and optimizing secure, scalable, and reliable database solutions that support business operations and technology initiatives. The role ensures database performance, availability, and stability through proactive monitoring, troubleshooting, root cause analysis, and collaboration with cross-functional teams to deliver high-quality database services.
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SPECIFIC DUTIES AND RESPONSIBILITIES |
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COMPETENCIES |
Core Competencies (Must-have Competencies)
Complementary Competencies (Good-to-have Competencies)
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QUALIFICATIONS |
Educational Qualification/s
Professional Qualification/s
Work Conditions
Quantrics delivers outsourced customer experience and contact center services in the Philippines as part of NQX. It handles customer interactions across more than 120 call types, totaling over 20 million interactions per year, by blending the expertise of a global leader with highly skilled Filipino agents. The product works by managing and routing customer inquiries through a large, multi-channel operation designed to build trust and strengthen relationships, turning simple interactions into meaningful connections. What sets Quantrics apart is its scale (a 10,000-strong team), its dual roots in Canada and the Philippines, and its role within NQX to provide a broad, global standard of service while leveraging local talent. The company’s goal is to power and improve customer interactions worldwide, creating a more connected and trusted customer experience ecosystem.
Explore more opportunities at Quantrics