Q

Quantrics

Outsourced customer care and contact center

Application Developer - Dev 2, Database Administrator

Database AdministrationConfirmed live in the last 24 hours
Full-timeSan Mateo, Rizal, PhilippinesNo salary listed

About the Job

Requirements

  • At least a bachelor's/college degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent.
  • At least 2 years of experience in the development field.
  • Good communication skills, including the ability to present technical details to a non-technical audience.
  • A proven track record of development and implementation of delivery disciplines.
  • Ability to work with a structured and methodical approach and an enquiring mind.
  • Ability to build upon other developers' coding frameworks.
  • Leadership attributes and experience.
  • Ability to influence the team to perform well with minimal supervision and to coordinate and work with different stakeholders.
  • Ability to administer, monitor, and maintain database environments for optimal performance, availability, reliability, and data integrity.
  • Ability to diagnose, troubleshoot, and resolve database-related issues, perform root cause analysis, and implement preventive measures.
  • Ability to analyze and optimize database performance through query tuning, indexing strategies, capacity planning, and resource management.
  • Ability to develop, implement, and maintain database backup, restoration, and disaster recovery strategies.
  • Ability to communicate database issues, risks, system health, and technical solutions effectively with business users, stakeholders, and technical teams.

Responsibilities

  • Design, implement, configure, and maintain database environments according to architecture standards, security policies, and best practices.
  • Administer and optimize complex database systems, including high-availability, disaster recovery, and cloud-based database solutions where applicable.
  • Provide technical guidance and database administration support to junior team members as needed.
  • Perform database maintenance, upgrades, migrations, and performance tuning.
  • Design and establish database monitoring, backup, recovery, and maintenance procedures independently or as part of a team.
  • Create, update, and maintain database architecture, operational, and technical documentation.
  • Work within project and operational timelines, proactively communicating risks, issues, and dependencies to project managers and stakeholders.
  • Develop and document database testing, validation, backup, recovery, and disaster recovery procedures for implementation and operational readiness.
  • Assist the Support Team during database deployments, upgrades, migrations, and production rollout activities.
  • Monitor database health, performance, capacity, and availability, implementing proactive measures to prevent service disruptions.
  • Troubleshoot database issues, perform root cause analysis, and implement corrective and preventive actions to ensure system stability and data integrity.
  • Collaborate with application, infrastructure, and development teams on database-related initiatives and overall system performance.

Desired Qualifications

  • Familiarity with cloud database platforms such as Microsoft Azure SQL Database, Amazon RDS, Google Cloud SQL, or other managed database services.
  • Ability to develop and use scripts and automation tools, including PowerShell, Python, and SQL scripts, to streamline database administration, monitoring, and maintenance.
  • Familiarity with database replication, clustering, failover mechanisms, backup strategies, and disaster recovery planning.

About the Company

Quantrics

Outsourced customer care and contact center

Quantrics delivers outsourced customer experience and contact center services in the Philippines as part of NQX. It handles customer interactions across more than 120 call types, totaling over 20 million interactions per year, by blending the expertise of a global leader with highly skilled Filipino agents. The product works by managing and routing customer inquiries through a large, multi-channel operation designed to build trust and strengthen relationships, turning simple interactions into meaningful connections. What sets Quantrics apart is its scale (a 10,000-strong team), its dual roots in Canada and the Philippines, and its role within NQX to provide a broad, global standard of service while leveraging local talent. The company’s goal is to power and improve customer interactions worldwide, creating a more connected and trusted customer experience ecosystem.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
2016

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