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KLAS First Look: NRC Health Rounding earns 91.6 Overall Performance Score. Healthcare leaders highlight NRC Health's partnership, ease of use, and customizable rounding workflows in feedback shared with KLAS Research. LINCOLN, Neb.-(BUSINESS WIRE)-Healthcare leaders are under growing pressure to improve patient experience, support care teams, strengthen safety, and act on feedback faster. A new KLAS Research First Look report shows NRC Health Rounding received a 91.6 Overall Performance Score, as measured by KLAS, providing early insight into how healthcare leaders are using the solution.* Healthcare leaders are carrying more responsibility than ever before... Their feedback reinforces something we believe deeply: rounding creates value when it helps leaders listen better, respond faster, and build trust one conversation at a time. Share The report, NRC Health Rounding 2026: Early Customer Insights on Rounding, Feedback & the Patient Experience, explores customer experiences across implementation, support, reporting, configuration, usability, and outcomes. Based on interviews with 11 individuals from 11 healthcare organizations, NRC Health Rounding received A grades for partnership, likelihood to recommend, would buy again, and solution capabilities.* According to KLAS, healthcare leaders highlighted responsive support, collaborative implementation experiences, flexible workflow configuration, and partnership as key strengths of NRC Health Rounding. One healthcare leader interviewed by KLAS described the value of centralizing multiple rounding activities in a single solution: "NRC Health Rounding gives us a central hub to track all of that." - Director Another executive emphasized the relationship behind the technology: "We really view them as a strategic partner instead of just a vendor that's providing a service for us." - VP/other executive "Healthcare leaders are carrying more responsibility than ever before," said Trent Green, CEO of NRC Health. "They're balancing patient experience, employee engagement, operational demands, and financial pressures all at once. We're grateful to the healthcare organizations that shared their experiences with KLAS. Their feedback reinforces something we believe deeply: rounding creates value when it helps leaders listen better, respond faster, and build trust one conversation at a time." The report comes as NRC Health continues to invest in helping healthcare leaders strengthen rounding programs. NRC Health recently introduced ambient listening with agentic AI for leader rounding, expanding its rounding portfolio with capabilities designed to support documentation and follow-through. The report also highlights lessons learned from implementations, including the importance of executive sponsorship, clear ownership, purposeful rounding practices, organizational training, and collaboration between healthcare organizations and vendors. Healthcare organizations can access the full report through the official KLAS website. Consistent with KLAS policy, NRC Health encourages readers to access the report through the official KLAS report page. * Findings are based on interviews with 11 healthcare organizations and are classified by KLAS as limited data. About NRC Health For more than 45 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. Ranked #1 Best in KLAS for Healthcare Experience Management in three of the last four years, NRC Health holds a commitment to Human Understanding that helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient-focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience and creating strong outcomes for patients and entire healthcare systems. About KLAS KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com. More News From NRC Health LINCOLN, Neb.-( BUSINESS WIRE )-NRC Health today announced the winners of its 2026 awards program, recognizing hospitals, health systems, medical groups, and specialty providers for excellence in patient experience, healthcare experience management, consumer loyalty, innovation, brand performance, and patient-centered care. The annual awards program honors organizations across a broad range of care settings, including health systems, hospitals, children's hospitals, specialty hospitals, critica... LINCOLN, Neb.-( BUSINESS WIRE )-People know the value of time in healthcare. Whether it's waiting weeks for an appointment or hours in an emergency department, access matters. New research from NRC Health suggests that what happens after access may matter even more. NRC Health's latest nSight report, The Currency of Time: Easy Access to Care Isn't Enough to Earn Patient Loyalty, finds that confidence and trust are more strongly associated with loyalty than timeliness alone, and that loyalty fal... LINCOLN, Neb.-( BUSINESS WIRE )-NRC Health (NASDAQ: NRC), a leader in healthcare experience improvement solutions, today announced results for the second quarter 2026. "Our second quarter was a success on many fronts, including double-digit TRCV growth over the prior year, strong go-to-market and solutions delivery execution, continued commercialization of our product innovations, and the strongest bookings performance for The Governance Institute in seven years, positioning us well for a stron... NRC Health. NASDAQ:NRC Release Versions

Mercy earns national honor for Excellence in Patient Experience. Sep 01, 2026, 09:00 ET Mercy of only three large health systems in the nation to earn distinction * Mercy earned NRC Health's 2026 Excellence in Patient Experience Award, marking its fifth consecutive year receiving the national honor. * Mercy was one of only three large U.S. health systems to receive the designation in 2026. * The award is based on patient feedback and willingness to recommend a health system to others. * More than 1.25 million patient encounters annually contribute feedback through Mercy's partnership with NRC Health. * Mercy has more than 50,000 caregivers serving patients across hospitals, clinics, urgent care centers and other care settings. ST. LOUIS, Sept. 1, 2026 /PRNewswire/ - Friends tell friends to go to Mercy. For the fifth straight year, Mercy led the way among large American hospital systems by earning the 2026 NRC Health(R) Excellence in Patient Experience Award. The data-driven honor goes to healthcare facilities recommended by their own patients. NRC Health, a leader in gathering feedback from patients about their care, recognizes honorees for delivering exceptional care and earning high patient experience ratings. Among U.S. health systems with at least 25 hospitals, Mercy was one of only three to earn the designation in 2026. "Patients trust us during some of the most critical moments in their lives, and we don't take that responsibility lightly," said Dr. John Mohart, Mercy executive vice president and chief operating officer. "This recognition reflects the compassion, kindness and dedication our caregivers bring to every patient and family, every day. It's rewarding for all of us to know our patients recommend Mercy to their loved ones." Mercy's 50,000-plus caregivers across hospitals, clinics, urgent cares and other settings work together to center the patient experience on compassion, communication and high-quality care. From the bedside to the front desk, every interaction plays a role in helping patients feel welcomed, informed and cared for with dignity. "NRC Health's awards recognize organizations that consistently deliver experiences that earn trust, strengthen loyalty and improve healthcare for the people they serve," said Trent Green, NRC Health chief executive officer. "This recognition reflects a sustained commitment to listening, learning and acting on what matters most to patients, consumers, families and care teams. We are honored to celebrate organizations that turn insight into action and set a powerful example for healthcare organizations nationwide." Top healthcare facilities are selected based on real-time feedback from patients about their care and patients' willingness to recommend an organization to others. One winner is honored in each of the following categories of facilities: small, medium and large health systems; small, medium and large hospitals; pediatric facilities and clinics. Mercy was selected as one of the top large health systems based on patient feedback collected from April 1, 2025, through March 31, 2026. A complete list of winners is available at Awards | NRC Health. Mercy works closely with NRC Health to gather and respond to feedback, whether patients are in the hospital or seen on an outpatient basis. Mercy also participates in NRC's Transparency program, which shares information from patient surveys of Mercy physicians on mercy.net. Through this collaboration, Mercy receives feedback about their encounters with Mercy services, caregivers and providers from more than 1.25 million patients annually. About Mercy Mercy, one of the 15 largest U.S. health systems and named the top large system in the U.S. for excellent patient experience by NRC Health, serves millions annually with nationally recognized care and one of the nation's largest and highest performing Accountable Care Organizations in quality and cost. Mercy is a highly integrated, multi-state healthcare system including 55 acute care and specialty (heart, children's, orthopedic and rehab) hospitals, convenient and urgent care locations, imaging centers and pharmacies. Mercy has over 1,000 physician practice locations and outpatient facilities, more than 5,000 physicians and advanced practitioners and more than 50,000 caregivers serving patients and families across Arkansas, Illinois, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In fiscal year 2025 alone, Mercy provided more than half a billion dollars of free care and other community benefits, including traditional charity care and unreimbursed Medicaid. About NRC Health For more than 45 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. Ranked #1 Best in KLAS for Healthcare Experience Management in three of the last four years, NRC Health holds a commitment to Human Understanding that helps leading healthcare systems get to know each person they serve not as point-in-time insights, but in the context of an ongoing relationship. Guided by its uniquely empathic heritage, patient focused approach, unmatched market research, and emphasis on consumer preferences, NRC Health is transforming the healthcare experience and creating strong outcomes for patients and entire healthcare systems. SOURCE Mercy

National Research Corporation reported Q2 results showing 11% year-over-year growth in total recurring contract value to $151.9 million. Revenue increased approximately 4% year over year, whilst adjusted EBITDA reached $9.4 million, representing a 27% margin. The company began deploying a major customer win across 25 hospitals and ambulatory sites in July, with full deployment expected by year-end. NRC's sales pipeline grew 60% year over year. CEO Trent Green said the Experience business delivered mid-teens TRCV growth, supported by strong bookings. The Governance Institute recorded its strongest bookings performance in seven years, increasing TRCV nearly 10% year over year. The company repurchased approximately 397,000 shares whilst paying its $0.16 quarterly dividend.