Salary Range: 50000 to 53000 (Currency: USD) (Pay period: per-year-salary)

We are looking for an Information Help Desk/ Windows Support in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want engineers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate.

Required experience:

· Supporting customers in-person and remotely

· Writing simple documentation, step-by-step guides, or customer request details for others to read and use

· Using knowledge base applications or sites to map situations to potential solutions

· Applying basic network concepts in resolving customer issues

· Applying standard operating procedures or known solutions.

· Associates degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users)

Required certifications:

· ITIL Foundations v3 or v4 (the contractor has 40 business days from start date to obtain this certification)

· Dell Hardware (the contractor has 20 business days from start date to obtain this certification)

· CompTIA A+

Experience supporting technology and users of technology in a customer support function or role, including at least three items below:

· Windows endpoint device installation

· Windows endpoint device break / fix & upgrade

· Local and network printer installation & repair

· UPS repair (APC)

· Installation of Windows based COTS software & drivers,

· Installing NIST Windows system images

· Windows security patching

· Malware & virus removal

· Troubleshooting multifaceted incidents and questions

W2 Benefits

Not only you get to join our team of awesome playful ninjas, we also have great benefits:

3 weeks paid time off per year+10 Holidays

Six percent 401k matching, vested immediately

We offer comprehensive health care plan(s) with nationwide coverage for you and your family

This organization participates in E-Verify

About You

You are organized and eager to accept responsibility.

You want a seat at the table at the inception of new efforts; you do not want things "thrown over the wall" to you.

You are an active listener, empathetic and willing to understand and internalize the unique needs and concerns of each individual client.

You adjust your speaking style for your audience and can interact successfully with both technical and non-technical clients.

You are detail-oriented but never lose sight of the Big Picture.

You can work equally well individually or as part of a team.

U.S. citizenship required.

About Us

We are both a Products and Services company. We not only create our own products but we also provide DevOps as a service to our clients.

"Hire the best people. Do the best work." is our Brand Statement.

We value teamwork. We support each other and believe in shared success.

We believe in Continuous Improvement.

We believe in Continuous Learning.

We work in both the Commercial and Government sectors.

We have been doing remote work since the inception of the company and are very good at it.

About the company

Prominent Edge develops advanced digital solutions and data analytics for sectors like public safety, healthcare, and space exploration. Its flagship open-source platform, StatEngine, provides real-time data analytics and visualization by ingesting data and delivering dashboards to help public safety teams make quick, evidence-based decisions, while it also builds customized solutions and provides consulting services through partnerships with agencies such as the CDC, NASA, and Underwriters Laboratories. The company differentiates itself with a mission-focused approach and practical tools delivered through deep technical expertise and strategic collaborations, not generic software. Its goal is to help clients solve complex data challenges, improving safety, health outcomes, and operational efficiency by turning data into clear, actionable insights.

Company Size

11-50

Company Stage

Grant

Total Funding

$500K

Headquarters

Nokesville, Virginia

Founded

2014

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Simplify's Take

What believers are saying

Windward says the deal strengthens U.S. defense and intelligence work after FTV Capital's 2025 backing.
Department of Commerce contracts total $4.3 million, with two recompetes tracked through 2028.
The combined company gains maritime AI plus trusted U.S. government delivery credibility.

What critics are saying

Prominent Edge's federal revenue concentration leaves one agency exposed to procurement slippage.
Two contract recompetes return by 2028; losing them cuts recurring cash and headcount.
Windward can fold Prominent Edge into its platform, erasing standalone brand and leadership.

What makes Prominent Edge unique

Windward acquired Prominent Edge on April 9, 2026, adding geospatial mission software depth.
Prominent Edge holds ISO 27001, ISO 9001, and CMMI Dev Level 3 certifications.
Its StatEngine platform gives public safety customers real-time visualization for operational decisions.

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Benefits

Paid Vacation
401(k) Company Match
Health Insurance
Remote Work Options

Company News

PR Newswire

Apr 9th, 2026

Windward acquires Prominent Edge to strengthen US defence and geospatial capabilities

Windward, a leading maritime AI company, has acquired Prominent Edge, a US defence technology firm specialising in geospatial and maritime software solutions for the US government. The acquisition strengthens Windward's capabilities in the American defence and national security sectors. Prominent Edge brings over a decade of experience delivering mission-critical software to US government agencies, along with ISO 27001, ISO 9001 and CMMI Dev Level 3 certifications. The company's expertise complements Windward's AI-powered maritime intelligence platform, which processes vessel behaviour, trade patterns and risk indicators to deliver real-time intelligence. The deal follows Windward's 2025 acquisition by FTV Capital, which established the company as US majority-owned. The combined entity will serve government and commercial customers operating in increasingly complex maritime environments.

Prominent Edge

May 9th, 2022

Prominent Edge launches Learning & Skills portal

At Prominent Edge, Prominent Edge created a Learning & Skills portal in order to maximize Prominent Edge’s effectiveness at quantifying these skills and to provide a centralized place for its team to record and maintain their skills.