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Full-Time

Help Desk/ Windows Support

Confirmed live in the last 24 hours

Prominent Edge

Prominent Edge

11-50 employees

US-based web and mobile app development, geospatial solutions

Consulting
Government & Public Sector
Aerospace

Entry

Gaithersburg, MD, USA

Category
IT Support
Network Administration
IT & Security
Requirements
  • Associates degree or 60 credit hours in computer science or information systems management
  • One year of experience in providing Tier II Desktop Support in an Enterprise environment
  • ITIL Foundations v3 or v4 certification
  • Dell Hardware certification
  • CompTIA A+ certification
  • Experience in supporting technology and users in a customer support role
Responsibilities
  • Supporting customers in-person and remotely
  • Writing documentation and guides
  • Using knowledge base applications
  • Applying basic network concepts
  • Applying standard operating procedures
  • Installing and repairing Windows endpoint devices and printers
  • Performing UPS repair
  • Installing software and drivers
  • Windows security patching
  • Malware and virus removal
  • Troubleshooting incidents and questions

Prominent Edge specializes in US-based mobile app and web development, DevOps, geospatial solutions, and data analytics consulting, with a focus on transforming complexity into clarity. Their expertise includes real-time visualization, AI/ML pipeline development, and geospatial data processing and visualization.

Company Stage

Grant

Total Funding

$500K

Headquarters

Centreville, Virginia

Founded

2014

Growth & Insights
Headcount

6 month growth

6%

1 year growth

-5%

2 year growth

-15%