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Scopely

Creates and runs games with ongoing updates

VIP Manager

Customer SuccessConfirmed live in the last 24 hours
Full-timeTel Aviv-Yafo, IsraelNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of experience in account management, customer success, VIP service, or a similar client-facing role.
  • Excellent written and verbal communication skills in English.
  • Strong interpersonal skills, emotional maturity, discretion, and sound judgment.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong ownership, organizational skills, follow-through, and attention to detail.
  • Comfort using data, Excel, and Google Sheets.

Responsibilities

  • Manage a portfolio of VIP players and provide consistent, personalized engagement.
  • Build trusted relationships with players through clear, professional communication across multiple channels.
  • Monitor player activity, identify trends or risks, and respond proactively.
  • Coordinate personalized offers, campaigns, and experiences with internal teams.
  • Track engagement and campaign performance using Excel, Google Sheets, and internal tools.
  • Share player insights with Analytics, Economy, Monetization, Art, and other relevant teams.
  • Represent the player’s perspective and contribute to improving the overall VIP experience.

Desired Qualifications

  • Experience in mobile gaming, hospitality, luxury service, or a high-touch customer environment.
  • Comfort learning and using new systems and software tools.
  • Genuine interest in games and player behavior.
  • Proficiency in additional languages.

About the Company

Scopely

Creates and runs games with ongoing updates

Scopely develops, publishes and operates video games for players on mobile devices, computers and consoles. Its portfolio includes MONOPOLY GO!, made in partnership with Hasbro, and location-based games such as Pokémon GO, whose teams joined its Scopely Explore business. Game teams add events, social features and content updates so players can keep returning to the same game over time. Many titles are free to start and earn money through optional in-game purchases, supported by the proprietary Playgami platform and shared publishing services across owned and partner studios. Scopely was founded in 2011 and is headquartered in Culver City, California.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$998.8M
Headquarters
Culver City, CA
Founded
2011

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