Tesla

Makes electric cars, robotaxis and grid batteries

Field Support Specialist - Charging OPX

Business OperationsConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listed

About the Job

Requirements

Experience in field service operations, technical support, or process improvement, ideally in energy, charging, utilities, or industrial equipment.
Comfort using data systems such as ticketing systems, asset databases, and dashboards to diagnose and resolve operational issues.
Clear written and verbal communication with technicians, regional managers, and program managers.
Ability to recognize patterns and determine when to escalate rather than only clear the queue.
Willingness to travel across NAM occasionally to support field operations.

Responsibilities

Resolve sustaining tickets, including site-level data corrections, maintenance report issues, and operational fixes, across the NAM charging fleet.
Track containment and retrofit execution with field teams, flag overdue actions, and report status to domain technical program managers.
Coordinate OPX pilots and rollouts with field service technicians and field managers, collect structured feedback, and track adherence.
Triage Take-Charges and improvement submissions by labeling, scoring, and routing them to the correct domain owner.
Surface patterns when one-off fixes point to systemic problems and escalate them into domain initiatives.
Support Change Adoption when remediation requires field follow-up on implemented changes.

Category	Energy - Solar & Storage
Location	AUSTIN, Texas
Requisition ID	284282
Type	Full-time

Job Description

<p>Charging OPX makes field technicians more capable, better supported, and more clearly heard — at the system level. As a Field Support Specialist (OPX Sustaining), you own short-cycle operational support across Supercharger, Wall Connector, and Megacharger while feeding patterns that become multi-quarter domain initiatives.</p><p>You understand Field Operations and common pain points, and work quickly to close feedback loops with Technicians, Field Managers, and other field stakeholders. When operations get stuck, you know how to ask the right questions and leverage all available information to find a path forward. Attitude is just as impactful as experience here. </p>

Job Responsibilities

Resolve sustaining tickets (site-level data corrections, maintenance report issues, operational fixes) across the NAM charging fleet
Track containment / retrofit execution with field teams; flag overdue actions; report status to domain TPMs
Coordinate OPX pilots and rollouts with FSTs and field managers; collect structured feedback; track adherence
Triage Take-Charges / improvement submissions: label, score, and route to the correct domain owner
Surface patterns when one-off fixes point to systemic problems — escalate into domain initiatives
Support Change Adoption when remediation needs field chase on landed changes

Job Requirements

Experience in field service operations, technical support, or process improvement — ideally energy, charging, utilities, or industrial equipment
Comfort across data systems (ticketing, asset databases, dashboards) to diagnose and resolve operational issues
Clear written and verbal communication with technicians, regional managers, and program managers
Pattern recognition — know when to escalate rather than only clear the queue
Willingness to travel across NAM occasionally to support field operations

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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