General Manager

Hilton Overview: 

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

Hilton Garden Inn Trivandrum is a 132-room hotel in the heart of Kerala’s capital, close to key government institutions, commercial establishments, shopping districts and cultural attractions. The hotel caters to both business and leisure travellers, with on-site dining, seven meeting rooms and 582 sq. m. of total event space. Its facilities include an outdoor pool, fitness centre, business centre, room service and airport shuttle. The hotel is approximately five kilometres from Trivandrum International Airport.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Strong hotel operations background, with the ability to lead across the full range of hotel functions.
• Significant hotel leadership experience; current General Manager experience preferred.
• Strong financial and commercial acumen.
• Experience in an upscale or upper-upscale hotel preferred; experience in a resort destination would be an advantage.
• Proficient in English, with strong communication skills and the ability to build relationships with ownership and other key stakeholders.

• Hands-on, energetic and team-oriented, with an outgoing leadership style and the resilience and tenacity to deliver results.

What will it be like to work for Hilton?

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

The General Manager at Hilton Garden Inn, Trivandrum is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Lead the hotel’s overall operations, working with department heads to deliver strong business performance and a consistent guest experience.
• Drive top-line growth and profitability through effective commercial planning and a clear understanding of the competitive market.
• Identify and develop new revenue streams, bringing creativity and an entrepreneurial approach to the hotel’s products, services and partnerships, particularly in a market with limited growth.
• Build a strong, constructive partnership with ownership and maintain effective relationships with key stakeholders.
• Use guest feedback, satisfaction scores and online ratings to identify opportunities to improve the hotel’s product and service offering.
• Lead, develop and engage the hotel team, fostering a collaborative culture and clear accountability.
• Maintain operational, financial and brand standards while ensuring compliance with safety requirements and applicable regulations.