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Salesforce

Builds cloud software for customer relationships

Data & Insights Manager

Data AnalysisConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least five years of practical experience using data to analyze business challenges or support decision-making, such as in corporate planning, business planning, sales planning, or data analysis, and understanding of Customer Success or SaaS business models and processes.
  • Practical experience extracting and aggregating data with SQL, plus experience in multiple areas among building executive dashboards with a BI tool such as Tableau, analyzing CRM data such as Salesforce and cloud data warehouse data such as Snowflake, and quantitative analysis or financial modeling in Excel or Google Sheets.
  • Experience independently determining how to use data based on stakeholder challenges, managing priorities across multiple requests, and making recommendations based on analysis to senior leaders.
  • Business-level Japanese sufficient to conduct meetings and prepare materials, equivalent to Japanese Language Proficiency Test N1 or higher.
  • Business-level English communication skills, including reading materials, participating in meetings, and giving presentations in English.

Responsibilities

  • Set business questions to address and determine analysis priorities based on the Customer Success business model, key performance indicators, and stakeholder circumstances.
  • Analyze data on customers’ Salesforce adoption, product consumption, and churn risk, and translate findings into concrete improvement proposals.
  • Work as a peer with Business Partners and promptly deliver insights needed for discussions with Customer Success Group leaders, coordination with sales strategy, and executive decision-making.
  • Continuously improve analytical methods and processes, and work with relevant teams to establish data governance, including data quality checks, data definitions, and access management, while considering broader data use through artificial intelligence.

Desired Qualifications

  • Experience with advanced analytics such as statistical modeling or machine learning using Python or R.
  • A Tableau-related certification or SnowPro certification.
  • Strategy or analytics experience at a consulting firm or SaaS company, or experience working with sales strategy or company-wide data analytics teams.
  • Practical experience in data governance, such as data quality management and maintaining data definitions or metadata, or data engineering, such as designing and building systems that automatically prepare data for analysis.

About the Company

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Salesforce

Builds cloud software for customer relationships

Salesforce sells cloud software that helps businesses manage sales leads, customer service, marketing, and online commerce from shared customer records. Its flagship Sales Cloud tracks accounts and deals, while Service Cloud organizes support cases and Agentforce builds AI assistants that act on company data. Teams access these tools through a browser and connect outside apps and data sources, with Slack for work messages and Tableau for visual analysis. Salesforce earns most of its revenue from software subscriptions and support, with professional services for implementation and training. Marc Benioff co-founded Salesforce in 1999, and its headquarters are in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1999

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