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McArthurGlen UK

Designer outlet shopping with luxury brands

Guest Experience Advisor

Customer SupportConfirmed live in the last 24 hours
Part-timeOchtrup, Germany€16 /hrIn-person

About the Job

Requirements

  • Initial experience in customer service or guest relations is required.
  • Flexibility and willingness to work weekends, including Saturdays and Sundays when stores are open, and rotating shifts are required.
  • Very good German and English language skills are required.
  • Safe use of Microsoft Office is required.
  • A genuine enjoyment of interacting with people is required.

Responsibilities

  • Serve as the first point of contact for guests and brand partners, welcome them, provide advice, and find suitable solutions to their requests.
  • Promote additional services such as gift cards and encourage guests to use the McArthurGlen Club and the “How was your day” customer feedback tool.
  • Receive and process guest feedback, identify recurring themes, and share them with teams to support continuous improvement.
  • Communicate with guests in person, by telephone, email, and social media, and build relationships with them.
  • Handle administrative tasks, including processing online gift card orders, responding to brand partner enquiries, organizing meeting rooms, and supporting the upload of offers to the website.
  • Maintain an inviting and professional appearance in the guest service area and center.
  • Work closely with the team while keeping guests at the center of the work.

Desired Qualifications

  • A good sense of humor is an additional asset.

About the Company

McArthurGlen UK

Designer outlet shopping with luxury brands

McArthurGlen Designer Outlets creates and operates open-air shopping villages that house luxury and premium brands at year-round discounted prices, bundled with dining and entertainment. Its product works by building and maintaining destination shopping centers where brand stores sell products at savings, attracting visitors with a cohesive experience rather than a single store, often featuring a mix of outlets and services. The company differentiates itself through being an early European pioneer of designer outlets, growing a large portfolio across Europe and Canada, and benefiting from a strategic joint venture with Simon Property Group that provided capital and scale while remaining privately owned and founder-led. The goal is to be the dominant designer outlet destination operator in Europe and beyond, expanding its portfolio and drawing millions of visitors each year.

Company size
1-10
Company stage
Acquired
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1993

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