Account Manager Senior

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Account Manager plays a pivotal role in managing customer relationships and driving business growth within an assigned territory or account base. This role focuses on identifying customer needs, delivering tailored solutions, and fostering long-term partnerships. Leveraging industry expertise, the Account Manager ensures customer satisfaction while achieving revenue and profitability targets.

Essential Duties and Responsibilities:
 • Develop and maintain a deep understanding of Zebra products, solutions, and technologies to effectively address customer needs and provide tailored recommendations                                                                                           
 • Contribute to the development of business products and services while understanding and adhering to multi-business protocols
 • Build and maintain strong, long-lasting customer relationships with key stakeholders within assigned accounts                                                                         
 • Develop and execute comprehensive sales strategies aligned with organizational goals and customer objectives
 • Apply solution-selling techniques to propose tailored products and services that address customer challenges and deliver measurable results
 • Identify opportunities to upsell and cross-sell within existing accounts to maximize revenue potential
 • Work closely with internal teams (e.g., technical, marketing, and product development) to ensure seamless service delivery and customer satisfaction
 • Monitor industry trends and competitor activities to position solutions effectively
 • Meet or exceed individual sales quotas, revenue targets, and customer satisfaction benchmarks                                                                                                     
 • Work under general supervision. Make decisions of moderate complexity that impact deliverables of projects; exercises judgement in approach, sometimes requiring and assessing tradeoffs

Job Requirements:
• Bachelors Degree
• 6+ years of applicable work experience.
• Equivalency: Equivalent work experience will be considered in lieu of a degree

Key Skills and Competencies:
• Industry Expertise: In-depth knowledge of industry trends, customer challenges, and competitive landscape                            
• Sales Acumen: Strong understanding of sales processes, negotiation techniques, and closing strategies
• Technical Expertise: Proficient in understanding and articulating technical solutions to non-technical stakeholders
• Communication Skills: Excellent verbal and written communication skills to influence and engage clients effectively
• Problem Solving: Ability to address customer challenges with innovative and actionable solutions
• Time Management: Proven ability to manage multiple priorities and deliver results within tight deadlines
• Understands policies and practices relate to role and shares ideas for improvement
• Salesforce.com experience preferred
• Ability to work with data and AI to identify trends, opportunities, and insights to create customer specific strategy
• Adaptable to new technologies and resilient in the face of changing customer/client needs
• Apply consultative selling, needs analysis, and solution-selling techniques to propose tailored products and services that address customer challenges and deliver measurable results

Position Specific Information:
• Travel Requirements: Up to 25-45%
• Able to Telework?: Remote
• Personal Protective Equipment (PPE) Required: None
• Safety Sensitive Role?: Yes

Physical Activity:
• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like : Never
• Working from heights such as roofs, ladders, or powered lifts: Never
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never
• Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Never
• Moving about to accomplish tasks or moving from one worksite to another: Never
• Adjusting or moving objects up to ## pounds in all directions: Never
• Communicating with others to exchange information: Constantly
• Repeating motions that may include the wrists, hands, or fingers: Frequently
• Operating machinery or power tools: Never
• Operating motor vehicles, industrial vehicles, or heavy equipment: Never
• Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly

Environmental Conditions:
• Exposure to extreme temperatures (high or low): Never
• Outdoor elements such as precipitation and wind: Never
• Noisy environments: Never
• Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never
• Small or enclosed spaces: Never
• No adverse environmental conditions expected: Never

Physical Demands:
• Sedentary work that primarily involves sitting or standing

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.