Litigation Intake Specialist

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This position is for a Litigation Intake Specialist. The position will carefully intake all Service of Process and legal inquiries, enter the matter details accurately into our legal matter management system (TyMetrix 360), and then triage cases to the correct Greystar team members responsible for resolving the matter.


Team:

This position is on our Triage Tiger Team within Legal Operations. We intake matters from a variety of sources to include Service of Process from our registered agent (CT Corp), Legal Inquiries from Greystar employees, Legal Notices received from property owners/clients, escalations from residents to prevent concerns from becoming litigation.

JOB DESCRIPTION

Key Responsibilities

• Follow documented Team Standard Operating Procedure guides and the Team Messaging Library consistently without deviation.  When a situation is unique, escalate to your supervisor for guidance.

• Provide positive and supportive responses to all inquiries using Team Messaging Library templates with a strong client relations and solution-oriented mindset.

• Accurately enter legal matters into TyMetrix 360, Greystar’s legal matter management tool.

• Correctly assess the matter type and stage and update the matter with property details.

• Identify, calendar, and verify response deadlines, court dates, and related events from Service of Process documents.

• Triage matters to the correct Greystar employees using standardized templates.

• Track responses to confirm clean handovers to litigation team members.

• Coordinate legal firm registration into T360.

• Support team members who are new users to a legal matter management system.

• Support projects and other duties as assigned as our new team evolves.

Required Skills

• Very strong attention to detail.

• Working knowledge of paralegal practice and civil litigation.

• Knowledge of civil litigation procedures and core tasks.

• Independently identify open tasks, follow up on pending matters, and take ownership of assignments without being prompted.

• Ability to understand the purpose of tasks, recognize problems, anticipate next steps, and know when to escalate.

• Excellent communication skills and grammar, including the ability to write professional, accurate, and actionable email correspondence with a strong client relations and solution-oriented mindset.
• Excellent judgment to understand when a process flow or template may require refinement or nuance and be proactive in suggesting process improvements to team leadership. 

• Take ownership of accuracy: self-review work, correct errors promptly and transparently, and respond constructively to coaching and quality feedback.

• Reliable attendance and adherence to the scheduled workday, as the role is time-sensitive and coverage-dependent.   

Qualifications 

• Bachelor’s degree is required 
• Paralegal certification is required 
• 6+ years of paralegal experience with a focus on litigation intake or litigation team support 
• Experience working with Legal Matter Management systems is required.  Greystar uses TyMetrix 360 from Wolters Kluwer.  Candidates with experience with TyMetrix 360 are preferred. 
• Strong knowledge of legal matter types such as demand letters, disputes, employment litigation, financial issues (bankruptcy, debt recovery, liens, wage garnishments), habitability, housing, notice of intent, personal injury, construction and development issues, small claims court, subpoenas, etc. 
• A strong understanding of time sensitivity for responses and an understanding of which matters need to be immediately elevated. 
• Demonstrated accuracy and quality in a high-volume, deadline-driven environment 
• Proficiency with Microsoft Office suite applications 
• Ability to work in a fast-paced environment with the ability to prioritize 

#LI-BB1

#LI-Remote

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].