Tesla

Makes electric cars, robotaxis and grid batteries

Forward Deployed Analyst - Megapack

Sales OperationsConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Engineering, Business, or a related field, or equivalent experience.
At least 3 years of experience in business operations, management consulting, operational excellence, or a related cross-functional commercial role owning process and system outcomes rather than analysis alone.
Ability to quickly absorb complex workflows involving systems, contractual language, policy, and daily practice, and anticipate the operational effects of changes.
Foundational understanding of how business systems fit together, including what belongs in the system of record versus what can be supported alongside it, and experience configuring CRM, ERP, or similar tools to fit a team's workflow.
Meticulous attention to contractual, financial, and operational data, with judgment to distinguish real risk from noise.
Hands-on experience building SI tools using an SI/RAG platform, including defining use cases, ingesting and structuring source documents, writing and tuning prompts, creating evaluation examples from real transactions, and improving confidence scores.
Familiarity with agent or skills repositories and configuring workflow tools for non-technical users.
Ability to test SI using realistic and negative test scenarios to minimize hallucinations.
Clear communication, resilience, and agility under competing priorities, including judgment to drop or reorder work when business needs change.

Responsibilities

Diagnose sales operations workflows from deal close through obligation management, including contract review, fulfillment, billing, change control, and revenue recognition; identify friction, recurring errors, system bottlenecks, and the operational impact of policy or product changes.
Redesign processes and standard operating procedures, and help design business processes, policies, and contract templates for new product launches so Sales and Business Operations can quote, contract, document, fulfill, bill, and recognize revenue without one-off workarounds.
Collect, prioritize, and specify system improvement requests for IT; produce detailed mockups, change requests, and acceptance criteria; influence timelines, scope, and deliverables; coordinate cross-functional review and sign-off on priorities and new process or system designs; resolve blockers and keep initiatives moving.
Build and maintain the business operations knowledge center, including playbooks, decision logic, contract and policy references, and how-to guides.
Design, build, test, and maintain SI tools on Tesla’s SI platform to reduce manual effort and errors in contract verification, contract term tracking, billing validation, cash collections, and standard document drafting.
Drive adoption through training, user documentation, and structured feedback, and use feedback to inform subsequent process, system, and SI improvements.
Address first-time commercial or operational issues arising from new products and evolving business needs, navigating ambiguity, filling gaps, and establishing repeatable processes.

Desired Qualifications

Experience in business operations, finance, commercial contracting, global trade, or international logistics is preferred.
Python or light scripting is a plus.

Category	Operations & Business Support
Location	Palo Alto, California
Requisition ID	288082
Type	Full-time

Job Description

<p>The Megapack Business Operations team is hiring a process-driven problem solver at the intersection of sales operations and technology. You will own the path from operational friction to a working improvement: diagnose bottlenecks in how we quote, contract, fulfill, bill, and recognize revenue; turn those findings into process redesign, system changes, and purpose-built SI tools; and drive adoption so the improvements stick.</p><p>Sales Operations connects Sales, Deployment, Finance, Accounting, Legal, Logistics, and other partners. You will learn those workflows and the contractual, policy, and system constraints around them, then run a portfolio of enablement work. This is not a reporting role and not a pure software engineering role. You should be comfortable with ambiguity, meticulous with contractual and financial detail, and able to influence partners who do not report to you.</p>

Job Responsibilities

Diagnose current sales operations workflows from deal close through obligation management—contract review, fulfillment, billing, change control, and revenue recognition. Identify friction, recurring errors, system bottlenecks, and the operational impact of policy or product changes
Redesign processes and SOPs, and join the design of business process, policy, and contract templates for new product launches so Sales and Business Operations can quote, contract, document, fulfill, bill, and recognize revenue without one-off workarounds
Collect, prioritize, and specify system improvement requests for IT. Produce detailed mockups, change requests, and acceptance criteria, and influence timeline, scope, and the final deliverable, and coordinate cross-functional review and sign-off on prioritization and new process or system designs with Sales, Finance, Accounting, Legal, IT, and global partners. Resolve blockers and keep initiatives moving
Build and maintain the business operations knowledge center—playbooks, decision logic, contract and policy references, and how-to guides—so institutional knowledge does not live in individual inboxes
Design, build, test, and maintain SI tools on Tesla’s SI platform that sit alongside core systems and cut manual effort and error in contract verification, contract term tracking, billing validation, cash collections, and standard document drafting
Drive adoption through training, user documentation, and structured feedback, and feed that feedback into the next round of process, system, and SI improvements
Tackle first-time commercial or operational issues driven by new products and evolving business needs. Navigate ambiguity, fill gaps, and establish repeatable processes

Job Requirements

Bachelor’s Degree in Engineering, Business, or a related field, or equivelant experience. Experience in business operations, finance, commercial contracting, global trade, or international logistics is preferred
3+ years in business operations, management consulting, operational excellence, or a related cross-functional commercial role where you owned process and system outcomes, not just analysis
Ability to absorb complex workflows quickly—systems, contractual language, policy, and day-to-day practice—and see several steps ahead on how a change will land in operations
Foundational understanding of how business systems fit together—what belongs in the system of record versus what can be assisted alongside it—and experience configuring CRM, ERP, or similar tools to fit a team’s workflow
Meticulous attention to detail with contractual, financial, and operational data, and judgment to separate real risk from noise
Hands-on experience building SI tools, not only using them. You can use an SI/RAG platform to ship a working assistant: define the use case, ingest and structure source documents, write and tune prompts, build evaluation examples from real transactions, and improve confidence scores
Familiarity with agent or skills repositories and configuring workflow tools for non-technical users is expected. Ability to test SI with realistic and negative test scenarios to ensure minimal hallucinations. Python or light scripting is a plus; production software engineering is not the bar
Clear communications. Resilience and agility under competing priorities, including the judgment to drop or reorder work when the business need changes

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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