Customer Success Manager - Digital
About the job
- At least 3 years of professional work experience is suggested.
- Experience in customer success or related work is preferred, with 2-4 years stated.
- Experience managing revenue and ability to learn new technologies.
- Experience in process development and resource creation or management.
- Ability to use data analytically to drive decisions and recommendations.
- Manage a high-volume, tech-touch book of business using a one-to-many approach.
- Deliver workflow and onboarding best practices based on network use cases, engagement approaches, and related tools.
- Segment the book of business and develop strategic plans that deliver customer value at scale.
- Leverage a matrix account team to develop and manage the sales pipeline and enhance customer relationships and value.
- Build and own targeted engagement cadences to drive customer maturity and expansion across segments and personas.
- Use Salesforce to create workflows that automate key account engagement activities.
- Understand the product, teach customers how to use it, and recommend additional products and services.
- Own performance metrics, including gross revenue retention (GRR) and customer-qualified sales leads (CSQL), and understand their impact on the book of business.
- Develop new models to drive user adoption.
- Collaborate cross-functionally to create a seamless customer experience and identify upstream and downstream inefficiencies.
- Assist with developing systems, programs, and educational materials to maximize performance on program metrics.
- Lead discussions with internal stakeholders about forecasting and pipeline status.
- 2-4 years of customer success or related work experience is preferred.
About the company
Unite Us connects healthcare providers, health plans, government entities, and nonprofits through a platform that coordinates services across sectors to support whole-person health. It identifies needs, delivers care, and handles payments within a national network spanning 44 states. Revenue comes from client subscriptions to its platform. It differentiates itself by enabling cross-sector collaboration, local delivery of services, and strong data privacy controls for handling sensitive health information, with a focus on improving behavioral health and community health outcomes.
Company Size
201-500
Company Stage
Grant
Total Funding
$380.6M
Headquarters
New York City, New York
Founded
2013
Get referred to Unite Us
See people who can refer or advise you
Simplify's Take
What believers are saying
- September 2026 Instacart deal expands food-as-medicine programs for Medicaid, Medicare, and rural populations.
- 2026 New York 1115 and New Hampshire pilots prove repeatable statewide government contracts.
- Missouri ToRCH and WakeMed show measurable ROI, supporting renewals and larger enterprise sales.
What critics are saying
- January 2026 layoffs cut roughly 20% of staff, exposing execution strain and margin pressure.
- Findhelp, Ready Computing, and embedded payer workflows erode Unite Us's standalone platform advantage.
- If Medicaid waiver funding tightens in 2027, states can commoditize referral tech and bypass Unite Us.
What makes Unite Us unique
- Unite Us owns closed-loop referrals with 125 million connections to care by September 2026.
- Vircho acquisition added verification, analytics, and financial accountability for outcomes-based community networks.
- Instacart partnership and New York interoperability deepen distribution across payers, states, and CBOs.
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Benefits
Competitive salary
Paid parental leave
401k match
Flexible vacation time
Medical, dental & vision coverage
Commuter benefits
Open, collaborative work spaces
Wide variety of snacks
Growth, development, & continuing education opportunities
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -2%2 year growth
↓ -2%Unite Us has partnered with Instacart to expand food-as-medicine programmes across the United States. The collaboration addresses growing food insecurity, with 47.9 million Americans experiencing it in 2024 according to the latest Household Food Security report. The partnership combines Unite Us' closed-loop referral system with Instacart's Fresh Funds grocery benefit programme. Unite Us identifies eligible members, distributes benefits, and tracks outcomes, whilst Instacart handles benefit delivery through customisable grocery stipends redeemable at any grocer on its platform. The solution targets healthcare payers, providers, and public sector organisations seeking to scale nutrition programmes for Medicaid, Medicare, and rural populations. Participants can use the benefits alongside existing programmes like SNAP and WIC. The partnership enables organisations to reach eligible members, distribute funds directly, and measure the impact of nutrition spending on health outcomes.
Unite Us, a technology provider for integrating health and community-based care, has appointed Greg Fitzgerald as Chief Technology Officer. Fitzgerald previously served as CTO of Vircho Health, which Unite Us acquired in early August. Fitzgerald brings over 20 years of software engineering experience and 16 years in technical executive leadership. At Vircho Health since 2022, he led technology and product strategies for the company's social care platform. As CTO, Fitzgerald will lead Unite Us' Engineering & Technology organisation, setting technical strategy across the platform. His team will integrate Unite Us' closed-loop referral system with Vircho's analytics and verification capabilities to create a unified platform tracking services from referral through outcome. Fitzgerald previously helped lead two startups to successful exits and served as Lead Technologist of Centene's Envolve Innovation Lab.
Unite Us names Greg Fitzgerald Chief Technology Officer to accelerate progress toward integrated health and community care. Company News September 1, 2026 Fitzgerald brings 16 years of healthcare software leadership, poised to drive the next era of community-based care, leveraging data to evidence value, streamline decision making, and optimize impact. NEW YORK, September 1, 2026 - Unite Us, the nation's trusted technology partner for integrating health and community-based care, today announced that Greg Fitzgerald has been appointed Chief Technology Officer (CTO) of the company. Fitzgerald previously served as CTO of Vircho Health, a company that Unite Us acquired in early August to add performance and financial tools for community care hubs to measure, optimize, and validate program performance. Fitzgerald brings over 20 years of experience as a software engineer and 16 years in technical executive leadership and strategy, with a career built at the intersection of healthcare, technology, data, and AI. At Vircho Health since 2022, he set the technology and product strategies for the company and led the software development, data engineering, data science, and AI engineering responsible for delivering Vircho Health's software-as-a-service social care platform, including tools for performance reporting, clinical-system connections, and field verification products currently in use for community care hubs in North Carolina. Earlier in his career, Fitzgerald helped lead two startups to successful exits and served as Lead Technologist of Centene's Envolve Innovation Lab. He has also run engineering teams for Centene Corporation, one of the country's largest government-sponsored health insurers, LiveHealthier, a digital corporate wellness company acquired by Centene, and HealthCentral, a social community of patients and experts acquired by Remedy Health Media. "Greg has spent his career turning healthcare data into something organizations can act on, which makes him the right leader for this moment," said Taylor Justice, CEO and co-founder of Unite Us. "For nearly 14 years, Unite Us has built closed-loop, longitudinal outcomes data, tracking not just referrals but whether people actually got the care and services they needed over time, across a nationwide network of thousands of organizations. Greg will continue our work to turn that record into insights, evolving our platform from one that tracks care to one that intelligently shows networks what action to take next and when." As CTO, Fitzgerald will lead Unite Us' Engineering & Technology organization, setting technical strategy and direction across the platform, while working closely with the product team to design, develop, and deploy Unite Us' suite of product offerings. His team will align Unite Us' closed-loop referral system, built on nearly 14 years and 125 million connections to care, with Vircho's analytics, operational, and verification capabilities, to deliver a single platform that can track a service from referral through outcome, optimize its delivery, and prove its impact along the way. "Community care continues to play an ever-expanding and critical role in the delivery of whole-person healthcare," said Fitzgerald. "Delivering improved health outcomes, reduced costs, and long-term quality of life improvements requires operating a trusted network of community-based organizations, understanding the needs of local population and individuals, and designing and executing the programs that effectuate change. "By bringing together Unite Us and Vircho Health's combination of market-leading technologies, the industry will finally have the full set of capabilities required to move from simply delivering referrals to optimizing for outcomes, and I'm incredibly excited and honored to be able drive the technology vision and execution that will allow Unite Us to continue to lead in this space," added Fitzgerald. Fitzgerald holds a Bachelor of Science in Computer Science, with a minor in Philosophy, from Bucknell University. He resides in Alexandria, VA, with his family. About Unite Us Unite Us is the nation's premier technology provider for integrating health and community-based care. Its proven product suite is used to proactively identify needs using advanced analytics, coordinate services between sectors in real-time, streamline referral and case management, and facilitate eligibility assessments and reimbursements across government, healthcare, health plans, and community organizations. The first of its kind, its closed-loop referral system prioritizes privacy and dignity and has integrated data and analytics tools used to measure impact, optimize programs, and shape policy. With over 2.1M services, Unite Us host the nation's largest network of community-based health and economic services dedicated to improving whole-person health. Learn more at UniteUs.com and LinkedIn.
Unite Us acquires Vircho Health, strengthening its platform for Health and community care networks. Deal adds performance analytics and verification tools to Unite Us' 13-year record of closed-loop care delivery for an added layer of intelligence to help community care networks validate investment; Vircho Health's full team joins Unite Us. NEW YORK-(BUSINESS WIRE)-Unite Us, the nation's trusted technology partner for integrating health and community-based care, today announced the acquisition of Vircho Health, a technology company whose performance and financial tools help the organizations running community care networks measure, optimize, and validate program performance. Unite Us welcomes the full Vircho Health team, including co-founders Craig Manson and Evan Jones. The acquisition comes as the bar for community care networks is rising. Funders no longer want to know only that a service happened; they are demanding evidence that the service was delivered, proof that it worked, data capturing network performance, and confidence that every dollar invested produced the outcome it was funded to solve. By integrating Vircho Health's capabilities into the Unite Us platform, its customers can unlock deeper insights into network health to help networks validate and accelerate their impact. "We earned the trust of the communities we serve by taking on the problem everyone else thought was too complicated: going the last mile to close the loop," said Taylor Justice, CEO and co-founder of Unite Us. "Vircho's analytics expertise, combined with what we've built over 13 years, gives our network a new layer of intelligence and gets the right insight to the right decision maker, so issues get resolved the first time." "We led the first era of integrated health and community care by proving a service happened. We intend to lead the next by providing the intelligent infrastructure that assists the network to determine the next best action, whether it is care navigation or network performance," Justice added. Unite Us built the infrastructure to connect sectors and prove community services were received, pioneering the closed-loop referral model and compiling a record of care and outcomes spanning 13 years and nearly 125 million connections to care across every health and economic service that touches a person's life. Vircho Health's platform turns that record into intelligent insights that meet the market's demand for further validation: performance reporting on every organization within a network, quality analytics that show where performance is strong and where it needs attention, and financial accountability tools that track spending down to the dollar. These tools are already being used with Unite Us technology in North Carolina today. "Vircho helps us turn network data into decisions. That's what it takes to run community care with the rigor funders now expect, and what every network in the country will need to meet Rural Health Transformation goals," said Laurie Stradley, DrPH, CEO of Impact Health, a Western North Carolina nonprofit that serves as both the Network Lead for the Healthy Opportunities Pilot (HOP) and a NC ROOTS Hub for the state's Rural Health Transformation Program. "As a partner of both Vircho and Unite Us, we see their coming together as one organization bringing us closer to a single, trusted source of truth for the outcomes we're accountable for," she added. The Vircho Health team brings deep expertise in healthcare data, clinical informatics, and integration with leading clinical systems that strengthens Unite Us' existing healthcare foundation. They will work across the combined company to bring their capabilities together to advance shared priorities. "Health and community care have run on separate rails for too long: separate data, separate systems, separate definitions of success. Unite Us built the connective tissue between them, and Vircho built the tools that make that connection count," said Craig Manson, CEO & co-founder of Vircho Health. "Joining forces means we can help every network prove, down to the service and the dollar, not just that care happened, but that it worked. That's the future we're building together." Better infrastructure also reduces the administrative burden on community-based organizations. Too much of their time goes to proving they did the work: duplicate reporting, invoicing and documentation requirements that pulls staff away from the people they serve. This acquisition means less time proving and more time serving, and a clearer record of the results these organizations deliver for the communities and funders that count on them. Terms of the transaction were not disclosed. About Unite Us Unite Us is the nation's premier technology provider for integrating health and community-based care. Its proven product suite is used to proactively identify needs using advanced analytics, coordinate services between sectors in real-time, streamline referral and case management, and facilitate eligibility assessments and reimbursements across government, healthcare, health plans, and community organizations. With over 2.1M services, HealthTech HotSpot LLC host the nation's largest network of community-based health and economic services dedicated to improving whole-person health. Learn more at UniteUs.com and LinkedIn. August 5th, 2026 August 4th, 2026
Unite Us has acquired Vircho Health, adding advanced analytics and financial performance capabilities to its health and community care platform... Read More