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Propark Mobility

Parking management and valet services provider

Assistant Account Manager - Parking Operations

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeMonterey, CA, USA$75k - $82k

About the Job

Requirements

  • Supervisory experience in parking, hospitality, transportation, or customer service is required.
  • Strong hands-on leadership is required.
  • Candidates must be honest, organized, thoughtful, and dependable.
  • Excellent written and conversational communication skills are required.
  • Flexible availability for weekends and holidays is required.
  • Candidates must be resourceful and decisive and comfortable in fast-paced environments.
  • Strong interpersonal skills and the ability to create positive interactions are required.
  • A growth mindset and the ability to treat challenges as opportunities are required.

Responsibilities

  • Supervise and manage frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
  • Provide ongoing customer service training for employees.
  • Assist with training new hires, including cashiers, valets, and shuttle drivers.
  • Make recommendations regarding hiring, performance reviews, discipline, and termination decisions.
  • Fill in for frontline associates when necessary.
  • Serve as acting Account Manager when needed, including weekend or second-shift coverage.
  • Handle customer complaints and day-to-day operational challenges.
  • Act as a liaison between guests, staff, and management.
  • Serve as the primary point of contact for vehicle damage claims and ensure each case is completed and documented.
  • Patrol and monitor the safety, cleanliness, and functionality of the parking garage and surrounding areas.
  • Support shuttle fleet upkeep, preventive maintenance, and repair coordination.
  • Ensure compliance with company and client policies and procedures.
  • Process cash receipts and compile bank deposits for bookkeeper revenue reports.
  • Safeguard deposits and ensure revenue is accurate.
  • Assist with reviewing work schedules to ensure proper staffing coverage.
  • Support reconciliation of time cards and payroll submission.
  • Assist the office manager with administrative tasks.
  • Prepare reports, surveys, or special projects as assigned.

Desired Qualifications

  • Experience in parking operations, shuttle fleet management, or valet services is preferred.
  • A hospitality background or guest-service-focused experience is preferred.
  • Progressive supervisory experience overseeing frontline teams is preferred.
  • Familiarity with scheduling and payroll processes is preferred.

About the Company

Propark Mobility

Parking management and valet services provider

Propark Mobility provides parking management and valet services, along with broader mobility solutions, for a range of clients including commercial properties, healthcare facilities, airports, and hotels across the United States. Its offerings combine technology and human staff to run efficient parking operations, manage valet services, and support shuttle programs. Revenue comes from service contracts, parking fees, and value-added services like valet and shuttle operations. The company differentiates itself through a technology-enabled, service-focused approach that serves diverse sectors and emphasizes customer satisfaction and operational excellence across its properties. Its goal is to transform the parking and mobility landscape by delivering effective parking solutions and leading in mobility innovation.

Company size
501-1,000
Company stage
Seed
Total funding
$400K
Headquarters
Hartford, CT
Founded
1984

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