Citi

Runs banking and payments for global clients

Applications Support Senior Analyst

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedHybrid

About the Job

Requirements

Hands-on front-office application support experience, with troubleshooting, incident resolution, and shift-based operational ownership.
Comfort with Oracle SQL and/or Solaris/Linux, including navigating systems, building ad hoc queries, and performing basic administration tasks.
Working knowledge of Windows and networks; exposure to cloud and DevOps tooling, real-time monitoring tools such as Geneos/ITRS or Splunk, or incident/problem management tools such as ServiceNow.
Python, shell scripting, or similar scripting for automation or support tasks.
Strong analytical, organizational, and detail orientation; ability to plan workload, document clearly, and use spreadsheets.
Prior experience or a strong interest in financial products, markets, and related workflows.
Bachelor’s/University degree or equivalent experience.

Responsibilities

Monitor systems, batches, and interfaces; troubleshoot and resolve incidents quickly to keep trading operations running.
Coordinate fixes, perform root-cause analysis, communicate with stakeholders, and hand over cleanly across shifts or teams.
Drive permanent fixes, service-level agreement improvements, and resource optimizations; maintain and update runbooks and documentation.
Use monitoring, ticketing, and collaboration tools; support automation and incident/change management.
Work closely with traders, operations, middle office, developers, business teams, and downstream partners.
Provide shift coverage within the team’s nine-hour shifts between 07:00 and 19:00 Singapore time to cover critical Asia-Pacific windows.

Desired Qualifications

Five to eight years’ experience in an application support role is preferred.

Job Description

The App support Sr Analyst is a senior role, hands-on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions. Strong communication, diplomacy, and informal leadership are expected, including coaching or training others , and influence decisions through expert advise that affects team performance and outcomes

Core Responsibilities:

Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running.
Coordination fixes, root-case analysis and stakeholder communications; handover cleanly across shifts or teams.
Drive permanent fixes, SLA improvements, and resource optimizations, maintain and update runbook and docs.
Use monitoring, ticketing and collaboration tools, support automation, Incident /change management.
Work closely with traders, operation, middle office , developers ,business team and downstream partners.
Shift coverage: Team works in 09 hour shifts between 07:00 – 19:00 SGT to cover critical APAC windows.

Core Skills :

Hands on front-office application support; proven troubleshooting ,incident resolution and shift based operational ownership.
Comfortable with Oracle SQL and /or Solaris/Linux; able to navigate systems, build adhoc queries and perform basic admin tasks
Working knowledge of windows, networks, ,Exposure to cloud ,devops tooling , real time monitoring (Geneos/ITRS /Splunk or similar ) or incident/problem management tools(ServiceNow or similar)
Python /shell scripting or similar scripting for automation or support tasks
Strong analytical ,organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets
Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners
Prior or strong interest in financial products, markets and related workflows
5-8 years’ experience preferred in application support role

Education:

Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

About the Company

Citi

Runs banking and payments for global clients

Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1812

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