Head of Services - Multiple Teams

This is a rare opportunity to shape enterprise-level fraud risk strategy at one of the world's leading global banks, with direct accountability for independent fraud risk oversight across Citi's Services, Markets, and Operations businesses. As Director of Fraud Risk Management, you will lead a specialist team, set the enterprise standard for internal fraud controls — including Rogue Trading — and act as a trusted senior adviser to the Board, regulators, and business leadership. Your work will directly protect Citi's financial integrity and strengthen its operational resilience across some of the most complex business lines in global banking.

Responsibilities: 

• Lead the design and implementation of enterprise-wide fraud risk frameworks, policies, and controls across Citi's Services, Markets, and Operations businesses, ensuring consistency and regulatory alignment.
• Provide independent second-line oversight of fraud risk exposures, including internal fraud and Rogue Trading, across complex global business functions.
• Oversee the development and implementation of fraud risk monitoring programs, including the creation of key risk indicators (KRIs) and dashboards to track risk exposure.
• Lead the reporting and presentation of fraud risk status, trends, and significant developments to the board, regulators, and other key stakeholders as necessary.
• Maintain awareness of regulatory changes relevant to fraud risk, ensuring that the organization's fraud risk management practices comply with all applicable laws and industry standards.
• Support internal and external audits and regulatory examinations, as applicable.
• Engage with key stakeholders at all levels of the organization to ensure that fraud risk management practices are thoroughly integrated into business processes and strategic planning.
• Leverage technological advancements and innovative approaches to continuously enhance and streamline the organization's fraud risk management processes.
• Regularly review and update the organization's fraud risk management procedures and controls to ensure their effectiveness and relevance given evolving fraud schemes and tactics
• Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.
• Build a high-performing, accountable team culture that prioritises transparency, continuous improvement, and enterprise-wide collaboration to tackle systemic fraud challenges.
• Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.
• Champions innovative ways to manage risk through streamlining processes and building common methods.
• Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.
• Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.
• Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.
• Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.

Qualifications: 

• 15+ years of experience, including 8-10+ years' managerial experience.
• 5+ years of experience in Capital Markets products, Operations, Credit facilities, and Rogue Trading risk management.
• 5+ years of experience in Treasury products, Payments products and channels, Trade Finance, Investor Services, Issuer Services, Liquidity Management.
• 5+ years of Fraud Risk Management experience
• Proven experience managing complex risk assessments, designing risk mitigation strategies, and overseeing compliance with risk management frameworks.
• Robust understanding of fraud risk, and broader operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices.
• Understanding of Citi products/ services and downstream impacts of both fraud risk and broader operational risk strategy.
• Demonstrated leadership in partnering with the business and senior management to address fraud risk issues and implement solutions.
•  Experience interacting with regulators and Internal Audit.
•  Demonstrated track record of effectively assessing and managing competing priorities.
•  Experienced risk challenger who balances risks vs. rewards aligned with corporate risk culture.
•  Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
•  Ability to influence across cultures at a senior level, understanding how to operate effectively across diverse businesses.
•  Ability to think strategically and align fraud risk management with organizational goals and regulatory obligations.
•  Ability to manage and drive change within the organization, ensuring risk management processes evolve to meet changing business and regulatory environments.
•  Outstanding communication skills, with the ability to present complex risk matters clearly and persuasively to senior management, the Board and other stakeholders.
•  Exudes strong executive presence and poise to garner credibility and confidence with stakeholders in senior-leader forums.
•  Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data.
•  Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Strong analytical and strategic thinker; Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location Full Time Salary Range:

Ft35,000,000.00 - Ft79,200,000.00

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Most Relevant Skills

Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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