WelbeHealth

PACE-based elder care provider

Operations Support & Strategy Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

Must currently be located and residing in California; Southern California is preferred.
Must be comfortable with 20–25% travel based on projects and business needs.
Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime.
A bachelor's degree is required.
Certification in Lean Six Sigma or related process improvement methodologies is highly desired; Black Belt certification is preferred.
A minimum of four years of project and process improvement experience in the healthcare industry is required; PACE experience is highly desired.
Experience in a healthcare or clinic setting and the ability to independently manage full-scope healthcare operations initiatives with minimal direction are required.
Experience facilitating complex clinical operations improvement initiatives and directing more junior team members on sub-workstreams is required.
Experience leading teams with direct reports, including hiring, onboarding, training, and providing feedback and mentorship, is required.
Competency with Microsoft Office is required.
Experience with Electronic Medical Records platforms is required.
Strong critical and analytical thinking, verbal and written communication, and presentation skills are required.

Responsibilities

Identify and implement process improvement strategies to prepare teams to perform their role duties efficiently and effectively.
Identify gaps requiring additional clarity and improvement in enterprise operations processes, and work with impacted teams to establish reliable, hard-wired processes that facilitate operational excellence.
Lead highly ambiguous and complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery.
Own end-to-end enterprise initiatives, influencing strategy and execution across multiple markets and cross-functional teams.
Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement.
Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way.
Develop training, job aids, standard operating procedures, workflows, and other support materials related to operations improvement initiatives.
Contribute to operations playbooks, role-specific handbooks, role-specific checklists, and departmental guides.
Proactively create and lead cross-functional work groups to drive complex initiatives across shared functions and market operations.
Utilize complex data to inform recommendations.

Desired Qualifications

Southern California location is preferred.
Black Belt certification in Lean Six Sigma is preferred.
PACE experience is highly desired.

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Operations Support & Strategy Manager is accountable for delivering measurable results in enterprise operational initiatives, specifically to the role assignment they support. The Operations Support & Strategy Manager is an individual contributor who plays a hands-on role in identifying and implementing process improvement strategies to ensure our teams are prepared to perform their role duties efficiently and effectively. This role works to identify gaps where additional clarity and improvement in enterprise operations processes are required, and works closely with impacted teams to achieve reliable, hard-wired processes that facilitate operational excellence.

This role is different because the Operations Support & Strategy Manager at WelbeHealth:

Leads highly ambiguous, complex operational challenges, bringing structure and clarity to undefined problems that directly impact care delivery
Owns end-to-end enterprise initiatives, influencing both strategy and execution across multiple markets and cross-functional teams

We care about our team members. That’s why we offer:

Medical insurance coverage (Medical, Dental, Vision)
Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
401K savings + match
Comprehensive compensation package including base pay and bonus
And additional benefits!

On the day-to-day, you will:

Independently manage end-to-end enterprise operations improvement initiatives that yield simplified, repeatable, and scalable processes to improve care quality and drive team engagement
Create and conduct presentations on key indicators of clinical excellence, ensuring appropriate team members understand how to maintain and improve clinical excellence in a data-driven way
Develop training, job aids, SOP's, workflows, and other support materials related to operations improvement initiatives
Contribute to the development of operations playbooks, role specific handbooks, role specific checklists, and departmental guides
Proactively create and lead cross-functional work groups to drive complex initiatives across both shared functions and market operations
Utilize complex data to inform recommendations

Job requirements include:

Must be currently located and residing in the state of California (Southern California preferred)
Must be comfortable with 20-25% of travel based on projects and business needs
Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime
Bachelor’s degree
Certification in Lean Six Sigma (Black Belt preferred) or related process improvement methodologies are highly desired
Minimum of four (4) years of project and process improvement experience in the healthcare industry; PACE experience is highly desired
Experience in a healthcare or clinic setting with the ability to independently manage full scope healthcare operations initiatives with minimal direction
Hands-on facilitator of complex clinical operations improvement initiatives, while also directing more junior team members on sub-workstreams
Experience leading teams with direct reports including hiring, onboarding, training, and providing feedback and mentorship required
Microsoft Office competency
Experience with Electronic Medical Records platforms
Outstanding critical and analytical thinking skills, verbal and written communication skills, and presentation skills

We are seeking an Operations Support & Strategy Manager who thrives in solving complex operational challenges, driving cross-functional initiatives, and building scalable processes that enhance care delivery. If you are passionate about improving healthcare operations and making a meaningful impact on the lives of vulnerable seniors, we’d love to hear from you.

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$109,240—$144,197 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]

Compensation Offering 109240 - 144197 USD

About the Company

WelbeHealth

PACE-based elder care provider

WelbeHealth provides comprehensive, coordinated care for older adults using the Program of All-Inclusive Care for the Elderly (PACE). It integrates medical, social, and long-term services to help eligible seniors stay in their homes instead of nursing facilities. Care is delivered through individualized plans developed with patients and families, and includes medical care, physical therapy, social activities, and transportation. Funding comes from Medicare and Medicaid, with additional private payments for certain services. The company differentiates itself by applying the PACE model to deliver all-inclusive, home- and community-based care with a team-led, patient-centered approach designed to maintain independence and improve quality of life. Its goal is to keep seniors healthy, independent, and in their homes for as long as possible through personalized, coordinated care.

Company size: 1,001-5,000
Company stage: Series C
Total funding: $61.2M
Headquarters: Menlo Park, CA
Founded: 2015

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