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Teleport

Air logistics and cross-border delivery network

Manager, Ground Operations - Air Cargo

Shipping & ReceivingConfirmed live in the last 24 hours
Full-timeSepang, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Logistics, Supply Chain, Aviation, or an equivalent field is required.
  • At least 7 years of experience in air cargo operations, including overseeing ground handling agents, hub and warehouse workflows, and multi-flight ramp operations.
  • Demonstrated experience leading operational teams, managing operational disruptions, and driving compliance with customs and aviation authorities.
  • Experience in flight capacity optimization, space utilization, unit load device inventory management, and vendor service-level agreement management.
  • Strong negotiation, problem-solving, and cross-functional communication skills, and the ability to make rapid decisions in high-pressure operational settings.

Responsibilities

  • Lead and oversee end-to-end air cargo, warehouse, and ramp operations to maximize flight utilization, ensure regulatory compliance, and deliver seamless service.
  • Supervise daily cargo operations, manage shift teams, and ensure staff certifications and mandatory training are up to date.
  • Monitor load planning, space utilization, and payload optimization to maximize flight yield; coordinate last-minute changes, additions, and offloads.
  • Oversee cargo acceptance, build-up, breakdown, and ramp processes with ground handling agents, freight forwarders, and ramp teams to maintain connection times.
  • Direct the handling and build-up of odd-sized or special cargo, and manage unit load device inventory, warehouse operations, and ground equipment.
  • Ensure shipments comply with local customs, aviation safety, and international security standards; lead preparations for authority and airline audits.
  • Act as the escalation point for flight delays, damaged cargo, and operational disruptions; implement recovery plans and manage customer claims.
  • Supervise and coordinate cargo transfers across third-party cargo terminal operators.
  • Manage ground handling partners and serve as the key operational point of contact for external agents and civil aviation authorities.

About the Company

Teleport

Air logistics and cross-border delivery network

Teleport moves cross-border air logistics in Southeast Asia by combining AirAsia cargo space with its own freighters and capacity from partner airlines to offer fast, cost-effective shipments for businesses. It works with a hybrid network: exclusive access to AirAsia’s cargo space, owned freighters, and capacity from over 40 partners to create a wide network, handling end-to-end logistics from pickup to last-mile delivery, with some markets operating their own ground sorting, trucking, and customs clearance. It differentiates itself through an asset-light model that lowers costs by using both owned assets and partner capacity, enabling faster, price-competitive service with end-to-end visibility across its network. Its goal is to simplify and speed up cross-border logistics in Southeast Asia by providing reliable, affordable, and scalable air freight and e-commerce delivery solutions.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$100M
Headquarters
Batu Caves, Malaysia
Founded
2019

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