Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Specialist

Retail SalesConfirmed live in the last 24 hours

Part-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of customer service and/or sales experience, with a proven track record of meeting and exceeding goals.
Ability to understand and convey business issues and technical concepts.
Proficiency with Microsoft Office Suite and customer relationship management tools.
Ability to work evening hours, weekends, and holidays in a retail environment.
Valid driver's license.
Knowledge of electric-vehicle industry trends and local incentives is expected; candidates should keep up with them.
Strong communication skills, attention to detail, organization, reliability, and a team-oriented approach.

Responsibilities

Engage walk-in guests promptly and personally, open conversations, and ensure they feel welcome.
Understand guests' backgrounds, reasons for visiting, purchase intent, and timelines, and build personalized customer profiles.
Answer questions and educate guests by tailoring product experiences, including demo drives and Full Self-Driving demonstrations to their interests.
Conduct delivery orientations that highlight vehicle features and benefits so new owners feel confident about their vehicles.
Capture guest information, schedule test drives, and identify high-intent buyers to support pipeline health.
Provide customer service to current and future owners.
Perform additional tasks as assigned to meet business needs.

Category	Sales & Customer Support
Location	Knoxville, Tennessee
Requisition ID	275637
Type	Part-time

Job Description

<p>At Tesla, our Customer Experience Specialist Gallery is at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our Galleries and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life. In this role, you will guide customers through every step of their Tesla journey. We’ve created one of the most innovative products on the planet, and your role is to ensure their Tesla experience is just as groundbreaking.</p>

Job Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Support pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs

Job Requirements

1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability. Strong communication skills and attention to detail
Strong communication skills and attention to detail. Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver's license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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